Training Specialist | Clark Site

We’re looking for a dynamic Training Specialist to support our Financial Campaign in Clark , Pampanga. If you’re passionate about developing people, elevating performance, and driving learning excellence, this role is your next big step.

As a Training Specialist, you will play a key role in identifying training needs, designing effective learning programs, delivering high‑impact training sessions, and collaborating with cross-functional teams to sustain performance and drive continuous improvement.

WHAT YOU'LL DO:

Training Needs Analysis

• Identify training needs accurately through data and performance insights.
• Provide floor support and follow-through to sustain learning and reinforce skills.

Curriculum & Course Design

• Develop end‑to‑end training programs using established course design methodologies.

Content Development

• Create and maintain high-quality content aligned with learning objectives and methodology standards.

Training Delivery

• Facilitate engaging and effective training sessions using proven delivery techniques.

Research

• Apply basic research methodologies to gather insights ethically and effectively.

Stakeholder Partnership

• Work closely with cross-functional teams and client partners.
• Communicate effectively across cultures and organizational levels.

People Management

• Build and guide cross-cultural teams.
• Manage conflicts constructively.

Planning, Organizing & Administration

• Oversee training logistics: attendance, evaluations, feedback, utilization reports, scheduling, and coordination with TIG/Facilities.
• Execute training plans on time and improve process efficiency.

WHAT WE'RE LOOKING FOR:

Customer Service Domain Expertise

• Training experience in communication, customer service, and culture.

Tech Functional Knowledge

• Proficiency in Word, Excel, and PowerPoint for reporting and documentation.

High‑Impact Communication

• Excellent oral and written communication skills.
• Professional, positive, and service‑oriented—leading by example.

Analytical Ability

• Ability to examine data from multiple sources, identify issues, and propose solutions.

PROFILE REQUIREMENTS:

• Graduate of any 4‑year course.
• At least 6 years total work experience, including 3 years as a Trainer in the BPO or shared services industry.
• Experience as an individual contributor or team leader.
• Strong multitasking and problem‑solving skills.
• Amenable to shifting schedules and hybrid setup (onsite in BGC + temporary WFH).

WHY INFOSYS:

• Quarterly performance bonus.
• Outstanding career growth and fast‑track progression.
• Fair work‑life balance.
• HMO + Life Insurance for employee and 2 dependents, free.
• 24 annual leaves.
• Prime BGC office with access to gym, pantry, karaoke room, sleeping quarters, and other recreational facilities.
• Great Place to Work–certified company.

This is an URGENT requirement. Priority will be given to candidates who can start IMMEDIATELY.

“ We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines