Role Overview
We are seeking a highly organized and proactive Operations Virtual Assistant to support a thriving business in the essential home services sector. This fully remote position is ideal for an individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.
Key Responsibilities
- Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments via ServiceTitan CRM.
- Customer Support: Serve as the primary point of contact for customer inquiries, providing professional and courteous assistance via phone and email.
- Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems.
- Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays.
- Issue Resolution: Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction.
- Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment.
Requirements & Qualifications
- Experience: Proven track record in a customer service or dispatching role, preferably within a service-oriented industry.
- Technical Proficiency: Comfort and proficiency with ServiceTitan CRM, scheduling tools, and standard office applications.
- Communication Skills: Exceptional verbal and written communication abilities.
- Organization: Strong organizational skills with the capacity to manage multiple priorities in a fast-paced environment.
- Core Traits: Strong problem-solving aptitude paired with keen attention to detail.
- Remote Infrastructure: Ability to work independently with minimal supervision from a dedicated home office setup equipped with reliable, high-speed internet.
Schedule & Work Arrangement
- Employment Type: Full-time position (40 hours per week).
- Location: Fully Remote.
- Working Hours: Standard US business hours.
- Flexibility: Possibility of weekend shifts as needed to effectively support ongoing client operations.
Benefits of Working for Hyre
- Performance-based raises.
- Minimum of 5 days of time off annually.
- Annual cost-of-living adjustments at your one-year anniversary.
