Job Summary
The Customer Support Associate is responsible for providing timely, accurate, and customer-focused support across various service channels. This role handles customer inquiries, resolves issues, and ensures a positive user experience while adhering to established service standards and procedures. The position supports overall service efficiency by following SOPs, utilizing available tools (including AI systems), and escalating complex concerns when necessary.
Job Qualifications
Education
- Bachelors Degree in Business Administration, Communications, or related field (preferred)
Experience
- At least 1 year of experience in customer service or call center operations (preferred)
Technical Skills
- Basic knowledge of customer service platforms (CRM, ticketing systems)
- Familiarity with multi-channel support (voice, chat, email, social media)
- Experience with AI tools (chatbots or automation) is an advantage
Additional Qualifications
- Strong English and Tagalog communication skills
- Customer-focused mindset with good interpersonal skills
- Ability to follow scripts, SOPs, and service guidelines
- Willingness to learn and adapt in a fast-paced environment
- Ability to handle customer concerns calmly and professionally
