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🌟 We're Hiring: Major Incident Manager! 🌟
We are looking for a highly organized and decisive Major Incident Manager to lead the response to critical IT incidents and ensure rapid service restoration with minimal business impact. The ideal candidate thrives under pressure, excels in stakeholder communication, and has a strong foundation in IT Service Management (ITSM) and ITIL best practices.
📍 Location: Taguig, Philippines
⏰ Work Mode: Work from Office
💼 Role: Major Incident Manager
What You'll Do:
🎯 Lead and coordinate the resolution of high-impact IT incidents across multiple teams
🚨 Assess, declare, and manage Major Incidents through to resolution and recovery
🤝 Act as the central point of contact for stakeholders, technical teams, and vendors
📢 Provide timely and clear updates to executives, customers, and business users
🛠️ Coordinate emergency changes and ensure controlled incident resolution activities
📊 Monitor incident metrics such as MTTA, MTTR, and downtime to drive improvements
📝 Facilitate post-incident reviews, root cause analysis, and corrective action tracking
🔍 Ensure compliance with ITIL processes, governance standards, and documentation requirements
What We're Looking For:
✅ Proven experience in Major Incident Management, IT Operations, or IT Service Management
✅ Strong knowledge of ITIL practices, including Incident, Change, and Problem Management
✅ Excellent communication and stakeholder management skills
✅ Ability to lead cross-functional teams during high-pressure situations
✅ Strong analytical and problem-solving capabilities with a focus on continuous improvement
✅ Experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or similar platforms
✅ Technical understanding of infrastructure, applications, cloud environments, and vendor management
Ready to lead critical incident response and drive operational excellence? 🚀 Apply now and join our team!
