Receptionist/Virtual Assistant

Job Overview

Our client is looking for a dedicated Virtual Salon Receptionist to support a two-studio salon operation. The primary goal is to manage all phone-based and digital communication tasks, allowing the owner to focus on providing in-person services. The successful candidate will be the first point of contact for clients, ensuring professional service and efficient schedule management across multiple providers.

Job Highlights

Schedule: Tuesday - Saturday, 9:00 AM - 5:00 PM EST, with a 30-minute paid break (40 work hours per week)

Work Arrangement: Work from home

Contract: Independent Contractor

Responsibilities

• Customer Communication: Answer all inbound phone calls promptly and professionally; respond to inquiries via text, WhatsApp, email, and social media.
• Appointment Management: Schedule and manage appointments for four team members across two studio locations using the salon’s booking platform.
• Information Security: Collect and securely process client credit card information to confirm bookings and gather contact details to support marketing efforts.
• Client Support: Address questions regarding services, products, and pricing using provided protocols and software.
• Time Zone Alignment: Work consistently within the client's local time zone to ensure real-time support.

Requirements

• Previous experience in a receptionist, appointment setting, or customer service role.
• Professional verbal and written communication skills in English, Portuguese and Spanish.
• Ability to manage multiple schedules and coordinate bookings across different service providers.
• Strong attention to detail, particularly when handling sensitive client information and payment details.
• Comfortable learning new booking software and following established protocols.
• Professional and friendly phone manner with a client-first approach.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.