Reporting Line
Operational direct reporting to Affiliate Manager or Supervisor; administrative accountability to GBS Supervisor.
Primary Responsibilities
This member assists the Inside Sales Managers in compiling documentation, generating client quotations, client communications, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed.
Specific Responsibilities
- At all times, complies with SGS Code of Integrity and Professional Conduct.
- Coordinate with various departments to ensure prompt and appropriate responses to customer needs.
- Outlines the scope, quotes, schedules, and coordinate the dispatch of sample collection and analysis projects to field and laboratory assets in their territory
- Act as the liaison and advocate for the customer’s needs, requests, and requirements when leveraging SGS and/or non-SGS Samplers, Laboratories, Management, Sales, and Business Development resources to complete projects
- Consult with customers to develop analysis protocols, create testing schedules and interpret results.
- Demonstrate a deep understanding of regulatory requirements, onboard treatment systems, and SGS policies, procedures, and service offerings
- Engage with customers to develop relationships based on trust and competence
- Facilitate operational excellence by communicating customer needs and organizational best practices to internal and external stakeholders to ensure timely and accurate solutions to increase customer satisfaction and workplace efficiency
- Adheres to internal standards, policies, and procedures
- Performs other duties as assigned
- Develops skills and knowledge to progress in your career.
- Develops trust by providing timely responses to all inquiries, whether by phone or email.
- Promotes a positive “Can do!” attitude and a safe working environment.
- Be knowledgeable and compliant with SGS procedures and standards.
- Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth.
- Builds and maintains strong working relationships.
- Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
- Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
- Ensures work area in GBS is kept clean and presentable at all times.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS QHSE and HR policies and procedures.
