Responsible for the service delivery of the assigned service/s
Responsible for turnover (TNS), operative margin (OM1), and their continuous improvement of the respective cost center (for global services the GOM is responsible)
Employee management and development of assigned associates
Ensure a high quality and efficient management as well as risk management of the respective service
Control, steer and optimize quantitative and qualitative KPIs of the respective sub-unit
Support of (new) service implementation, implementation of change requests, service tracking (KPIs) and service management for local services
Depends on location: growth of business
Point of contact for clients (in case of local, single site services)
