Total 53 Information Technology job vacancies in Kuala Lumpur

主要任務：

為客戶提供協助，有效解決問題，準確處理訂單，維護詳細記錄，與內部團隊合作，持續改善服務交付

職位描述：

• 客戶互動：
  • 透過即時聊天及時回覆客戶詢問
  • 以專業和同理心的方式處理和解決客戶投訴。
  • 提供有關產品、服務和政策的準確資訊。
• 訂單處理：
  • 協助客戶下單、追蹤和取消訂單。
  • 根據公司政策處理退貨和換貨。
• 文件:
  • 維護準確、詳細的客戶互動和交易記錄。
  • 記錄重複出現的問題並向對應部門報告。
• 客戶教育：
  • 向客戶介紹產品功能、促銷和使用情況。
  • 提供有關自助服務選項和資源的指導。
• 收集負面回饋並升級至 TL
• 透過 Shopee 或其他平台討論並處理客戶詢問
• 聯絡客戶並跟進社交媒體團隊的升級情況
• 票務平台
  • 管理包裹遺失的升級
  • 跟進票證狀態至滿意為止
• 管理
  • 平台差評
  • 透過系統退貨退款
  • 退貨退款升級

要求

• 有客戶服務或相關領域經驗者優先
• 熟悉客戶關係管理（CRM）系統者優先
• 優秀的中英文口頭和書面溝通能力
• 能夠清晰、簡潔地傳達訊息
• 強大的問題解決能力，能夠解決客戶問題並找到有效的解決方案
• 對客戶的需求和擔憂表現出同理心和理解
• 協作心態和在團隊環境中良好工作的能力
• 願意支持團隊成員並為正向的工作文化做出貢獻

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化
• 個人發展機會

Main Tasks:

Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with internal teams, and continuously improving service delivery

Job Description:

• Customer Interaction:                
  • Respond promptly to customer inquiries via live chat
  • Handle and resolve customer complaints in a professional and empathetic manner.
  • Provide accurate information about products, services, and policies.
• Order Processing:
  • Assist customers with order placement, tracking, and cancellations.
  • Process returns and exchanges according to company policies.
• Documentation:        
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Document and report recurring issues to the appropriate departments.
• Customer Education:
  • Educate customers on product features, promotions, and usage.
  • Provide guidance on self-service options and resources. 
• Collecting Negative Feedback and escalate to TL
• Discuss and attend to customer inquiries through Shopee or other platforms              
• Reach out and follow up with customer on the escalations from Social Media team
• Ticketing Platform                
  • Manages escalations on lost of package
  • Follow up on the ticket status till it is complete with satisfactory
• Managing 
  • Bad rating on platforms
  • Return Refund through System
  • Return Refund escalations

Requirement

• Previous experience in customer service or a related field is preferred
• Familiar with customer relationship management (CRM) systems is an advantage
• Excellent verbal and written communication skills, both in Chinese and English
• Ability to convey information clearly and concisely
• Strong problem-solving skills to address customer issues and find effective solutions
• Demonstrated empathy and understanding towards customer needs and concerns
• Collaborative mindset and ability to work well within a team environment
• Willingness to support team members and contribute to a positive work culture

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture
• Personal development opportunities

Job Description

• Create and develop creative XHS/IG video content (in mandarin) for official social media account that are align with the company branding and marketing strategy.
• Optimize videos for XHS/IG, staying at the forefront of the latest trends and algorithms.
• Stay tuned in to XHS/IG trends and techniques for maximum engagement.
• Able to recommend improvements to increase performance
• Able to make creative and unique videos to share across our platform.

Requirements

• Candidate with Professional Certificate, Diploma in Video Production / Film / Mass Communication / Creative Multimedia or equivalent are preferred.
• Require Skills in Adobe Premiere Pro OR CapCut 剪影
• Experience in editing footage or at least familiarity of beauty products on XHS/IG would be an advantage.
• Understanding on the requirements and needs of local demographic on social media
• Familiar in latest social media trend and hot topics.
• Good beaty and aesthetic sense of video editing
• Target-oriented and fast learner
• Must fluent in English & Mandarin/ Chinese

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture
• Personal development opportunities

職位描述

• 為官方社群媒體帳號創建和開發符合公司品牌和行銷策略的創意 XHS/IG 影片內容（普通話）。
• 針對 XHS/IG 最佳化視頻，保持最新趨勢和演算法的前沿。
• 請繼續關注 XHS/IG 趨勢和技術，以實現最大程度的參與。
• 能夠提出改進建議以提高性能
• 能夠製作創意獨特的影片並在我們的平台上分享。

要求

• 具有專業證書、影片製作/電影/大眾傳播/創意多媒體文憑或同等學歷的候選人優先。
• 需要 Adobe Premiere Pro 或 CapCut 性感技能
• 有剪輯鏡頭經驗或至少熟悉 XHS/IG 上的美容產品將是一個優勢。
• 了解當地人口對社群媒體的要求和需求
• 熟悉最新的社群媒體趨勢和熱門話題。
• 良好的影片剪輯節奏感和美感
• 目標導向和快速學習者
• 必須精通英語和普通話/中文

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化
• 個人發展機會

工作職責：

• 規劃和編輯高品質影片/平面圖內容
• 與行銷團隊合作並定期衡量結果，將數據驅動的見解應用於內容策略
• 創作日常設計、社群媒體貼文、影片、資訊圖表和其他設計相關工作
• 確保所有內容均符合品牌和溝通標準，並根據要求以一致的方式編寫
• 準備設計草案，提出想法並及時進行必要的修改，以滿足社區團隊的社交媒體發佈時間表
• 與公司和業務部門的行銷目標保持一致
• 與團隊成員保持聯繫，創作符合品牌定位和行銷需求的設計作品
• 履行管理層不時指派的其他職責
• 為社交媒體貼文和其他數位管道設計和創建引人注目的圖形、插圖、圖標和資訊圖表
• 保持品牌一致性並確保所有設計符合品牌視覺準則

工作要求：

• 擁有護膚/美容行業相關工作經驗
• 擁有至少 2 年在代理商或內部創意團隊工作的經驗
• 英語和馬來語口語和書面流利
• 行銷、平面設計師或相關學科學士學位
• 有美容品牌推廣經驗或對美容或護膚品有廣泛了解者優先
• 具備較強的平面設計能力及社群媒體內容創作能力
• 具有策略性思考以產生創新和原創想法的能力
• 強大的分析能力與創造性思考結合
• 數據驅動的思維與對數字的熱愛
• 優秀的溝通能力
• 了解最新趨勢和行銷最佳實踐
• 能夠在短時間內加入
• 需要在第一次面試前提交預覽設計

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化

Job Responsibilities:

• Plan and edit high-quality video/floor plan content
• Work with marketing team and regularly measure the results to apply data-driven insights to content strategies
• Creation of daily design, social media post, videos, infographics and other design related work
• Ensure that all content adheres to brand and communication standards and are written in consistent way based on the requirements
• Prepare design drafts, present ideas and make necessary revisions in a timely manner to meet the community team’s social media posting schedule
• Work in line with the company and business unit marketing goals
• To stay updated with the team members to create design work that aligns with brand positioning and marketing needs
• To perform other duties assigned by management from time to time
• Design and create eye - catching graphics, illustrations, icons and infographics for social media posts and other digital channels
• Maintain brand consistency and ensure that all designs align with the brand visual guidelines

Job Requirements:

• Possess relevant working experience in skincare/beauty industry
• Proven minimum 2 years of experience in an agency or an in-house creative team
• Fluent in English & Malay, both oral and written
• Bachelor's degree in Marketing, Graphic Designer or related discipline
• Experience handling beauty brand promotion or having a broad knowledge of beauty or skincare products is preferred
• Have strong skills with graphic design skills and social media content creation
• An ability to think strategically to produce innovative and original ideas
• Strong analytical skills partnered with a creative mind
• Data-driven thinking and an affinity for numbers
• Outstanding communication skills
• Up-to-date with the latest trends and marketing best practices
• Able to join within short notice period
• Need to submit preview designs before first interview

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

職位描述

• 與專案團隊和產品經理合作收集資訊並了解客戶報告和文件要求；
• 建立、編輯和維護客戶報告和文件；
• 撰寫清晰、簡潔且易於理解的報告和文檔，以滿足客戶和專案團隊的需求；
• 編輯和校對文件以確保準確性、清晰度和一致性；
• 為專案和行銷資料、網站內容和其他宣傳資料提供文案支援；
• 開發故事板和腳本；
• 使文件與產品變更和新版本保持同步；和
• 隨時了解最新的行業趨勢和技術寫作的最佳實踐。

要求

• 相關領域的學士學位；
• 鼓勵應屆畢業生和立志成為技術作家的候選人申請；
• 良好的寫作、編輯、校對和文案能力，對細節有敏銳的洞察力；
• 較強的理解和解釋複雜技術概念的能力。
• 擁有使用 Microsoft Word 等文件工具的經驗；
• 能夠獨立工作並同時管理多個專案；和
• 較強的溝通和人際交往能力。

津貼和福利

• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會
• 有薪培訓和發展

Job Description

• Collaborate with project teams and product manager to gather information and understand client report and document requirement;
• Create, edit and maintain  client report and  documentation;
• Write clear, concise, and easy-to-understand reports and documentation that meet the needs of our clients and project teams;
• Edit and proofread documentation for accuracy, clarity, and consistency;
• Provide copywriting support for project and marketing materials, website content, and other collateral;
• Develop storyboards and scripts;
• Keep documentation up-to-date with product changes and new releases; and
• Stay up-to-date on industry trends and best practices in technical writing.

Requirements

• Bachelor's degree in a related field;
• Recent Graduates and candidates who aspire to be technical writer are encouraged to apply;
• Good writing, editing, proofreading, and copywriting skills, with a keen eye for detail;
• Strong ability to understand and explain complex technical concepts.
• Experience working with documentation tools such as Microsoft Word;
• Ability to work independently and manage multiple projects simultaneously; and
• Strong communication and interpersonal skills.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities
• Paid training and development

職位描述

• 與專案團隊和產品經理合作收集資訊並了解客戶報告和文件要求；
• 建立、編輯和維護客戶報告和文件；
• 撰寫清晰、簡潔、易於理解的報告和文檔，符合我們專案的寫作風格和要求，特別是公共部門專案；
• 編輯和校對文件以確保準確性、清晰度和一致性；
• 為專案和行銷資料、網站內容和其他宣傳資料提供文案支援；
• 開發故事板和腳本；
• 使文件與產品變更和新版本保持同步；和
• 隨時了解最新的行業趨勢和技術寫作的最佳實踐。

要求

• 相關領域的學士學位；
• 至少 8 年工作經驗，其中至少 5 年作為技術作家的成熟經驗，特別是在公共部門專案中；
• 熟悉公共部門文件的寫作風格和要求；
• 優秀的寫作、編輯、校對和文案能力，對細節有敏銳的洞察力；
• 較強的理解和解釋複雜技術概念的能力。
• 擁有使用 Microsoft Word 等文件工具的經驗；
• 熟悉文件版本控制；
• 能夠獨立工作並同時管理多個專案；和
• 較強的溝通和人際交往能力。

津貼和福利

• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會

Job Description

• Collaborate with project teams and product manager to gather information and understand client report and document requirement;
• Create, edit and maintain  client report and  documentation;
• Write clear, concise, and easy-to-understand reports and documentation that meet the writing style and requirements of our projects especially for the public sector projects;
• Edit and proofread documentation for accuracy, clarity, and consistency;
• Provide copywriting support for project and marketing materials, website content, and other collateral;
• Develop storyboards and scripts;
• Keep documentation up-to-date with product changes and new releases; and
• Stay up-to-date on industry trends and best practices in technical writing.

Requirements

• Bachelor's degree in a related field;
• Minimum 8 years of working experience with minimum 5 years of proven experience as a technical writer, especially in public sector projects;
• Familiarity with public sector documentation writing style and requirements;
• Excellent writing, editing, proofreading, and copywriting skills, with a keen eye for detail;
• Strong ability to understand and explain complex technical concepts.
• Experience working with documentation tools such as Microsoft Word;
• Familiarity with document versioning;  
• Ability to work independently and manage multiple projects simultaneously; and
• Strong communication and interpersonal skills.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

Highlights:

• FMCG Sector (Skincare product), young, casual and fun, and dynamic working environment
• We specialize in the production of skincare products, originating in the Indonesian market and currently expanding our presence in Malaysia with our distinctive brands.
• Basic salary commensurate with experience
• Convenient location nearby public transport

Responsibilities

Main responsibility for involvement in the HR day-to-day operations and activities which include but are not limited to assisting in establishing HR policies and regulatory compliance, payroll, recruitment, employee compensation and benefits & etc.

Recruitment Management:

1.Plan and execute recruitment activities, including candidate screening, interviews, and hiring, ensuring an efficient recruitment process.

2.Maintain and expand recruitment channels, actively seeking and attracting outstanding talents to join the company.

Compensation and Benefits Management:

1.Manage monthly attendance calculation and performance assessment, ensuring accurate and timely salary payments.

2.Develop and optimize employee benefit plans to meet employee needs and enhance satisfaction and loyalty.

Onboarding and Offboarding Management:

1.Manage the onboarding process for new employees, including contract signing, training, etc., ensuring smooth integration into the company.

2.Assist in the offboarding process for employees, ensuring compliance and smooth processes, including exit procedures and exit interviews.

Employee Management:

1.Resolve daily employee issues, provide necessary support and assistance, and maintain good employee relations.

2.Plan and organize team-building activities to promote team cohesion and a friendly atmosphere.

3.Responsible for maintaining the daily order of the office environment, ensuring cleanliness and orderliness.

Requirements

1. At least 3 years of recruitment and human resources management experience in the Malaysia region.

2. Candidates with recruitment and management experience in the live streaming industry are preferred.

3.Familiarity with Malaysian labor laws and related regulations preferred.

4.Excellent recruitment skills, able to effectively attract and select candidates who fit the company culture.

5.Excellent communication and teamwork skills, able to communicate and collaborate effectively with employees from diverse backgrounds.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

強調：

• 快消品產業（保養品），年輕、休閒、有趣、充滿活力的工作環境
• 我們專注於護膚產品的生產，起源於印尼市場，目前以我們獨特的品牌擴大在馬來西亞的業務。
• 與經驗相稱的基本薪資
• 位置便利，靠近公共交通

職責

主要職責參與人力資源日常營運和活動，包括但不限於協助制定人力資源政策和監管合規、薪資、招募、員工薪資和福利等。

招募管理：

1.規劃和執行招募活動，包括候選人篩選、面試和招聘，確保高效率的招募流程。

2.維護和拓展招募管道，積極尋找並吸引優秀人才加入公司。

薪資與福利管理：

1.管理每月考勤和績效考核，確保薪資發放準確及時。

2.制定和優化員工福利計劃，滿足員工需求，增強滿意度和忠誠度。

入職和離職管理：

1.管理新進員工入職流程，包括合約簽訂、培訓等，確保順利融入公司。

2.協助員工離職流程，確保流程合規且順利，包括離職程序和離職面談。

員工管理：

1.解決日常員工問題，提供必要的支援與協助，維持良好的員工關係。

2.策劃和組織團隊建立活動，促進團隊凝聚力和友善氛圍。

3.負責維護辦公環境的日常秩序，確保整潔有序。

要求

1. 至少3年馬來西亞地區招募及人力資源管理經驗。

2.有直播產業招募及管理經驗者佳。

3.熟悉馬來西亞勞動法及相關法規者優先。

4.優秀的招募技巧，能夠有效吸引並選擇符合公司文化的候選人。

5.優秀的溝通與團隊合作能力，能夠與來自不同背景的員工進行有效的溝通與協作。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光

Highlights:

• FMCG Sector (Skincare product), young, casual and fun, and dynamic working environment
• We specialize in the production of skincare products, originating in the Indonesian market and currently expanding our presence in Malaysia with our distinctive brands.
• Basic salary commensurate with experience
• Convenient location nearby public transport

Responsibilities

Main responsibility for involvement in the HR day-to-day operations and activities which include but are not limited to assisting in establishing HR policies and regulatory compliance, payroll, recruitment, employee compensation and benefits & etc.

Recruitment Management:

1.Plan and execute recruitment activities, including candidate screening, interviews, and hiring, ensuring an efficient recruitment process.

2.Maintain and expand recruitment channels, actively seeking and attracting outstanding talents to join the company.

Compensation and Benefits Management:

1.Manage monthly attendance calculation and performance assessment, ensuring accurate and timely salary payments.

2.Develop and optimize employee benefit plans to meet employee needs and enhance satisfaction and loyalty.

Onboarding and Offboarding Management:

1.Manage the onboarding process for new employees, including contract signing, training, etc., ensuring smooth integration into the company.

2.Assist in the offboarding process for employees, ensuring compliance and smooth processes, including exit procedures and exit interviews.

Employee Management:

1.Resolve daily employee issues, provide necessary support and assistance, and maintain good employee relations.

2.Plan and organize team-building activities to promote team cohesion and a friendly atmosphere.

3.Responsible for maintaining the daily order of the office environment, ensuring cleanliness and orderliness.

Requirements

1. At least 3 years of recruitment and human resources management experience in the Malaysia region.

2. Candidates with recruitment and management experience in the live streaming industry are preferred.

3.Familiarity with Malaysian labor laws and related regulations preferred.

4.Excellent recruitment skills, able to effectively attract and select candidates who fit the company culture.

5.Excellent communication and teamwork skills, able to communicate and collaborate effectively with employees from diverse backgrounds.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

Highlights:

• FMCG Sector (Skincare product), young, casual and fun, and dynamic working environment
• We specialize in the production of skincare products, originating in the Indonesian market and currently expanding our presence in Malaysia with our distinctive brands.
• Basic salary commensurate with experience
• Convenient location nearby public transport

Responsibilities

Main responsibility for involvement in the HR day-to-day operations and activities which include but are not limited to assisting in establishing HR policies and regulatory compliance, payroll, recruitment, employee compensation and benefits & etc.

Recruitment Management:

1.Plan and execute recruitment activities, including candidate screening, interviews, and hiring, ensuring an efficient recruitment process.

2.Maintain and expand recruitment channels, actively seeking and attracting outstanding talents to join the company.

Compensation and Benefits Management:

1.Manage monthly attendance calculation and performance assessment, ensuring accurate and timely salary payments.

2.Develop and optimize employee benefit plans to meet employee needs and enhance satisfaction and loyalty.

Onboarding and Offboarding Management:

1.Manage the onboarding process for new employees, including contract signing, training, etc., ensuring smooth integration into the company.

2.Assist in the offboarding process for employees, ensuring compliance and smooth processes, including exit procedures and exit interviews.

Employee Management:

1.Resolve daily employee issues, provide necessary support and assistance, and maintain good employee relations.

2.Plan and organize team-building activities to promote team cohesion and a friendly atmosphere.

3.Responsible for maintaining the daily order of the office environment, ensuring cleanliness and orderliness.

Requirements

1. At least 3 years of recruitment and human resources management experience in the Malaysia region.

2. Candidates with recruitment and management experience in the live streaming industry are preferred.

3.Familiarity with Malaysian labor laws and related regulations preferred.

4.Excellent recruitment skills, able to effectively attract and select candidates who fit the company culture.

5.Excellent communication and teamwork skills, able to communicate and collaborate effectively with employees from diverse backgrounds.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

職責：

1.更新和驗證會員詳細信息，例如：銀行帳戶、批量缺失欄位、準備會員報告、動向等。

2、跟進會員證明文件並審核恢復會員資格。

3. 解答經銷商的詢問，例如：收入證明、沒有收到獎金、最大化獎金收入等。

4. 與團隊有效協作，了解數據需求和要求。

5. 準備各部門要求的任何報告。

6. 每天或每週向員工團隊或集團領導者準備銷售報告。

7. 準備旅遊點報告並與領導小組進行跟進。

8. 上級指示的任何其他職責，這些職責合理地在您的能力範圍內，旨在實現公司的宗旨和目標。

資格：

• 候選人必須至少擁有任何領域的文憑/高等教育。

• 年齡在20-35 歲之間為佳。

• 至少1 年相關工作經驗。

• 具備適當資格的應屆畢業生將被考慮。

• 以目標為導向，能夠在團隊環境中有效運作。

• 能夠以英語、馬來語和華語進行有效溝通。

• 優秀的溝通和人際溝通能力。

• 了解如何使用Microsoft Excel 公式產生報表。

• 熟練使用電腦Microsoft Office 應用程序，例如Microsoft Word、Microsoft Excel 等。

津貼和福利

• 佣金和獎金
• 每月獎勵
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 年假
• 病假
• 個人發展機會