Total 795 Customer Service job vacancies in D13 Macpherson, Braddell

What You’ll Do:

Operations

• Manage and supervise team of call / chat agents and provide leadership and mentoring
• Ensure that the monthly regulatory and internal KPIs are met
• Monitors and measures service metrics and call volume to develop standards, improvements and resource allocation.
• Overseas the creation and implementation of efficient and balanced workflows that maximise efficiency and produce high levels of service quality and customer satisfaction
• Provides inputs to strategic decisions that impact the functional area of responsibility.
• Capable of handling and resolving escalated issues and complaints arising from operations and requiring coordination with other departments.
• Provides mentoring and leadership to team of agents
• Execute quality monitoring requirements that deliver intent and customer satisfaction goals

Projects

• Involvement in various projects, such as telephony system upgrade, CRM system upgrade
• Lead in implementing and operationalizing new hotlines
• Involvement in implementation of digital solutions to provide convenience to customers

What You'll Need:

• At least 5 years of experience in contact centre or similar environment
• At least 3 years of managerial or supervisory experience
• Good people management skills and able to work under pressure
• Familiar with customer service metrics and strong customer - fronting and communication skill
• Knowledge in CRM and telephony systems
• Ability to work independently while being a cohesive team member
• Excellent leadership and interpersonal skills
• Change management and stakeholder management

What We'll Provide:

• Join us to empower the future of energy
• We offer hybrid work arrangement as we believe in providing work life balance while maintaining rapport at work
• Immerse in a positive work environment that promotes/fosters teamwork and collaboration.

Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.

Job Description:

• Attend to customers at the counter of the CC
• Administrative duties
• Any other ad-hoc duties assigned

Working Arrangement:

Contract Duration: 3 Months

Location: 365 Commonwealth Avenue

Working Hours: 5 Day Work Week: 9 – 6pm (inclusive of weekends)

Salary: $2300/Month

Job Requirements:

• Prior experience in Customer Service will be helpful
• Communication skills
• Basic Microsoft office skills

Job Description:

• Provides post-sales support to Sales division and day-to-day business liaison with major customers and suppliers
• Responsible for order processing, close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery
• Provide good customer service through product knowledge, handling enquiries
• Prepare and co-operate with internal and external agents to process or make available necessary shipping documents, export/import documents, etc

Requirement

• Minimum 2-3 years of customer service working experience in electronic trading environment
• Diploma in Electrical, Electronic or Engineering is preferred
• Excellent interpersonal skill to manage customers
• Good analytical and numeracy skill
• Able to work in fast paced environment
• Familiar with SAP

Position Objective

Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

• To act as a single point of contact for all user incidents, requests and general communication.
• Provide Level 0/1 support to all applications or software systems used in school.
• To improve user awareness of IT issues and to promote appropriate use of IT services and resources.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom they are responsible, or with whom they come into contact will be to adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

• Management of IT incidents in the incident management system.
• Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.
• Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.
• Provide Level 0 /1 support all applications and infrastructure.
• Upgrade PC hardware and software, including scheduled maintenances.
• Assist to maintain inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively.
• Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery.
• Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications).
• Desktop operation system management and planning.
• Administrative Support for Technology department (e.g. Department Information & Activities).
• Must possess strong analytical and problem-solving skills. Ability to think outside of the box and apply creative solutions.
• Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
• Hands on approach with the ability to learn new systems quickly and apply them in the work environment.
• Good command of English with clear, concise verbal communication skills.
• High standard of customer service skills and excellent telephone manners.
• Demonstrates ability to work successfully in a team environment, with good time management and organisation skills.
• Understanding of and commitment to the principles of confidentiality.

Qualifications

• Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical Education.
• Domain knowledge of the following:Microsoft Windows 10 and above
  Apple IOS
  Apple OS X
  
• Able to work independently.
• Possess highly developed interpersonal and teamwork skills.
• Excellent verbal and written English skills.
• Good references on request.

Contacts

• Works closely with Regional and School Team

Working Conditions

• School Environment.
• Will be required to work independently and as part of a collaborative team effort
• Extended working hours to complete projects as required.

Terms of Employment

• Working Hours: 8.00am to 5.00pm Monday to Friday, plus occasional staff meetings and trainings. Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours.
• Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s parent organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.

Type: Full-time/Part-time

Job Description:We are looking for a friendly and enthusiastic receptionist to join our team. As a receptionist, you will be responsible for greeting and seating guests, managing reservations, handling inquiries, and ensuring every customer enjoys an excellent dining experience.

Key Responsibilities:

• Greet and seat guests
• Manage reservations and waitlists
• Answer phone calls and handle customer inquiries
• Maintain a tidy reception area
• Coordinate with servers and kitchen staff to ensure smooth service
• Handle customer complaints and feedback

Requirements:

• Excellent communication and interpersonal skills
• Previous experience in the hospitality industry or related field preferred
• Ability to work in a fast-paced environment
• Strong teamwork and multitasking abilities
• Availability to work shifts, including weekends and holidays

We Offer:

• Competitive salary
• Positive and supportive work environment
• Employee dining discounts
• Opportunities for personal development and career advancement

We look forward to welcoming you to our team!

YU LIU XIANG

Our client - leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

Job Details:

• Salary $2600
• 5 days per week (Monday - Friday)
• 9am - 6pm
• Location: Central

Job Responsibilities:

• Handle and resolve all customer queries received via phone or email effectively and promptly.
• Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer.
• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
• Achieve individual and team goals.
• Proactively escalate query trends or potential issues to team lead/manager
• Perform other assigned duties and/or project work.

Job Requirements:

• Minimum Diploma AND/OR 2-3 years of relevant contact center/customer servicing experiences
• Bilingual in English and Mandarin preferred to liaise with Mandarin speaking clients
• Strong communication skills

Interested candidates can kindly click to APPLY / email to xinhui.hoong@justrecruit.com.sg

We regret to inform only Shortlisted candidates will be notified.

HOONG XIN HUI R24121451

Just Recruit Singapore Pte Ltd - EA12C6295

(a) Care duties

• To assess & review needs of potential and current befriendees, manage befrienders and befriendees matching and conduct necessary training and onboarding for befrienders.
• To ensure timely and accurate data input of all befriending activities​ in Salesforce,
• Facilitate and Support in Step-up care for befriendees and CREST P3 clients,
• Serve as a conduit for other Brahm Centre’s services (COMIT, Case Management, Elder-sitting, Counselling, Wellness etc); escalate when needs emerge,
• Participate and support in ad-hoc excursion trips to build rapport with clients and their caregivers,
• Assist in planning and support of mass dementia screening and mental health awareness outreach events
• Assist in regular outreach and community screening of assigned portfolio,
• Provide case management services (i.e. visit and assess their home situation, study family dynamics and care needs for both clients and their caregivers),
• Provide holistic care support to clients who are at risk of depression, dementia and other mental health conditions,
• Conduct regular home visits and/or phone calls and make periodic invitations to suitable clients to attend social activities and programs conducted in the Centre,
• Provide person-centric care (social and health), psychoeducation, information, and support for clients and caregivers through emotional support, follow-up, and service linkage,
• Collaborate with community partners, healthcare institutions and government agencies to provide holistic care support and service interventions to clients and caregivers,
• Maintain proper documentation and secure storage of case files, referrals, and other related documents across various systems i.e. Salesforce, Acutenet, Integrated Referral Management System (IRMS).
• Any other administrative roles that may be assigned to you.

(b) CSO area

• Attend to the daily operations of the centre, including ensuring proper housekeeping and serviceability of facilities and availability of material resources (eg toilet rolls, newspaper for art courses).
• Assist with centre programs support, NSA verification and attendance taking of clients and visitors to the centre.
• Assist clients with Skillsfuture applications where required.
• Preparation of venue and logistics for courses and other events. Ensure facility is in compliant with necessary health regulations, kept clean and tidy, and centre programs run smooth.
• Attend to general enquiries and feedback from customers and cross-selling of courses, talks and activities (held onsite and online).
• Assist with pre and post course/event preparations.
• Ensure accuracy and timely entry in salesforce i.e. new members creation, new events creation and marking of attendance
• Ensure daily reconciliation of takings with tracker.
• Any other administrative role that may be assigned to you.

(c) Programs

• Ensure that trainers and Finance are informed of final number of participants 5 days prior to course commencement date.
• Have oversight on programs and offering by Brahm Centre and the availability of slots for courses in order to promote and maximise sales for courses and activities
• To host and facilitate centre events where required
• To support centre for any onsite or offsite outreach events where required

Duties and Responsibilities:

● Provides day to day support of clients’ activities including invoicing and accounts receivables related duties

● Maintains & completes the onboarding process with new clients

● Maintains and updates customer databases, including customer particulars changes and any exceptional requirements

● Creates reports regarding current status of customer account as requested

● Provides relationship management by conducting regular client reviews

● Active communication with important key stakeholders – Sales Team & Development Team

● Maintains and understand key processes and control requirement for all Cynopsis Solutions Product

● Provides Business Continuity Planning and support

● Understands the lifecycle of a product defined by Cynopsis Solutions

● Builds and maintains contact with all new and existing clients to ensure high level of clients satisfaction

● Keep abreast on Cynopsis development and advise customers accordingly

● Ensure all customers’ request and actions are followed up diligently and on time

● Provides quality service and customer satisfaction in all aspects of work

● Performs other related duties as assigned

Pre-Requisites:

● Diploma / Degree in any field

● Fresh Graduates are welcome to apply

● Excellent communication & interpersonal skills

● IT skills/programming knowledge is a plus

● Positive Attitude

● A Go-Getter person

● Strong ability to connect with people and teamwork

Job Description:

• Perform duties related to sector regulation work, such as conducting due diligence checks,

processing and reviewing applications/submissions by charities;

• Answer calls, attend to emails and provide technical assistance to charities who encountered

issues related to applications and submissions in Charity Portal; and

• Any other matters assigned.

Working Arrangement:

Contract Duration: 1 Year

Working Hours: Mondays to Fridays (office hours with hybrid working arrangement)

Salary: Monthly Rated (TBA)

Job Requirements:

• Good written and oral communication skills.

• Good interpersonal skills.

• Able to work independently, exercise initiative, pay attention to details, be a good team player.

• Basic knowledge of legal and accounting principles will be advantage.

• Experience in customer support and familiar with MS CRM Dynamics 365 will be advantage.

Exclusively distributed by Capital Marketing, Bertazzoni is a 130-year-old family-owned company that manufactures ovens, cooktops and ventilation systems. Embracing a strong heritage of fine engineering and the culinary culture of the Emilia Romagna Region, Bertazzoni products are built with passion and precision by people who know about cooking, for people around the world who love to cook.

We are looking for an Sales Promoter(Brand & Customer Experience) to join us at our new showroom located at Genting Road to provide advice and handle enquiries to our visitors.

Key Roles

• Advise and handle all enquiries relating to our products with a pleasant disposition.
• Maintain the showroom in a pristine condition
• Preparation of Sales document, product deliveries and reports.
• Support the Customer Care Department in resolving all customer related queries/requests across our available modes of communication
• Assist Supervisor on any other tasks as instructed

Qualifications & Experience Requirement

• Minimum of 2 years of experience in a Sales and/or customer service-related role
• Proficient in English and Mandarin to effectively communicate with Mandarin-speaking clients
• Self-Motivated and resourceful in tackling different situations
• 6 Working Days, Mondays to Friday 8.45am to 5.30pm / Sat 10am to 5pm
• Off days - Sundays + 1 off day on the weekdays

Work location : Genting Road

Does creating unforgettable experiences for others appeal to you?

Become a White Glove Concierge in Singapore's Premier Business District

Who We Are:

We are a leading concierge service in the heart of Singapore's dynamic business district. We're dedicated to exceeding expectations and fostering a welcoming atmosphere for our discerning clientele.

Who You Are:

• You have good customer service skills and a genuine passion for meeting new people
• You project a polished and professional demeanour, leaving a lasting first impression.
• Whether in the driveway, lobby or concierge area, you maintain an elegant presence while offering warm and attentive service.
• You possess a keen eye for detail and a talent for anticipating guest preferences, ensuring a truly personalized touch.
• You are a problem-solver at heart, adept at resolving tenant concerns efficiently and leveraging feedback to continuously improve service satisfaction.
• A local area expert, you can share insightful recommendations on dining, attractions, and sporting events, catering to diverse cultural needs.
• You excel in building rapport and fostering strong relationships with tenants, even within a short timeframe.
• You're comfortable dealing with different cultural nuances of people from around the world.
• You're a team player, always ready to lend a hand with additional duties when needed.

What You Do:

• Be the first point of contact for our valued clients, providing exceptional service and personalized attention.
• Manage access to all the properties, keeping all security protocols and SOPs in line with directives.
• Coordinate well with other teams and colleagues to ensure a seamless service is provided to each and every client and visitor, regardless of time of day.
• Anticipate needs and proactively provide solutions, ensuring a stress-free experience for our clients.
• Build meaningful relationships with regular tenants by showing genuine interest and concern, and recording personal guest preferences for a better service experience

What We Offer:

• A competitive salary and benefits package
• The opportunity to work in a dynamic and fast-paced environment.
• Be part of a team dedicated to providing exceptional service.
• The chance to develop your skills and knowledge within the premium service industry.

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Learning Consultant. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Learning Consultant role is crucial in maintaining a positive and professional image for our tuition centre.

JOB RESPONSIBILITIES:

• Manage phone calls and attend to walk-in parents.
• Maintain proper filing system to ensure smooth documentation and administration of the tuition centre.
• Record all math questions in the system.
• Inspect the tuition centre regularly and manage classroom booking, and after class matters.
• Obtain feedback from students’ parents for improvement.
• Demonstrate learning software to parents with good manners.
• Handle course enrolment, issue invoices, cancellation, rescheduling, and renewal matters.
• Support the essential maintenance of tuition centre facilities and equipment, coordinate with vendors/contractors/building management for the repair and maintenance of tuition centre as and when required.
• Willing to learn how to conduct student talk with parents.
• Administrative duties and any other ad-hoc duties as assigned.

JOB REQUIREMENTS:

• At least GCE 'O' Levels
• Familiar with registration or learning software will be an added advantage.
• No experience required, training will be given.
• Passionate about work even during challenging times.
• Excellent interpersonal and willing to be trained as Teacher.
• Fast paced working environment and able to multi-task, meticulous.
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends.

Work Mondays to Fridays (we can consider 3 or 4 days work)

9am to 7pm (can consider flexible hours)

Work in cold kitchen and packing room

Work under guidance of sous chef

We are located at Tai Seng MRT (6 minutes walk)

The Responsibilities:

For this role, you will be traveling from sites to sites; be responsible for maintaining, operating and troubleshooting client’s AV / VC systems. You will act as the first contact point on all advisory matters pertaining to our client’s system for the tickets assigned to you. You will also be the pillar of support for our clients during key events, meetings and power exercises.

• Perform regular maintenance checks and updates on AV equipment.
• Diagnose and troubleshoot technical issues related to AV systems.
• Provide on-site and remote support to clients, ensuring minimal downtime.
• Interact with clients to understand their needs and provide appropriate solutions.
• Train clients and end-users on the operation and maintenance of AV systems.
• Prepare detailed reports on service calls, issues resolved, and any system updates.

From time to time, you may have to support the Engineering team for other related duties.

The Pre-Requisites:

• Preferably at least two years of experience in the operation, engineering and / or installation of AV systems. A strong knowledge of audio, video and networking engineering fundamentals.
• Experience of touch screen based control systems and video conferencing technology.
• Strong customer service skills.
• Positive attitude and incredible work ethics
• Team player and can work independently.
• Demonstrate a good level of negotiation and communication skills, both internally and with external clients.
• Drive to exceed expectations and in delivering excellence.

Come join us, we will prepare you for the success you yearn for in your engineering career.