Total 26 Director/C-Level Customer Service job vacancies in Chehalis, Washington

The National Operations Service Clinical Directorwill be responsible for: Liaison with other organisations i.e., NHSE, Cancer Alliance Forums. Ensure that effective business planning is in place. Collect performance data as per the National requirements. Monitor the performance of the Pilot against national Standards. Make sure that each component part of the Pilot meets national and local standards. Clinical oversight of the effective management of the referral system. Ensure that appropriate measures are taken including running failsafe procedures to ensure that all eligible persons are screened. Undertake appraisal of colleagues and team-based job planning Developing functional working arrangements with other clinical leads and teams to improve service deliver Co-ordinate 'safe care' programme for the clinical team. Ensure an appropriate teaching and training environment exists within the clinical team, including clinical and educational supervison Assist with delivery of pilot object To attend both local and national meetings supporting the delivery of the NOS.

The Associate Chief of Staff for Specialty Care (ACOSSC) is responsible for the comprehensive management for all medical services provided at the Jonathan M. Wainwright Memorial VA Medical Center, Walla Walla, WA (VAWW) within their subordinate service lines and is accountable for ensuring outpatient and specialty care is provided in accordance with local clinical policy, community standards, and VHA and Office of Patient Care national benchmarks for quality care.

Duties include but are not limited to:

• Ensuring and providing documentation that all medical providers within the specialty services are competent.
• Managing all daily operational aspects of Specialty Care (SC) and Home Based Primary Care (HBPC) in an efficient and cost-effective manner.
• Demonstrating outstanding professional ability in the practice of outpatient care or a medical specialty and providing a high standard of outpatient care for the medical center's Veteran population.
• Delivering direct oversight for SC and HBPC, providing the principal outpatient/residential/medicine specialties diagnostic and treatment functions for VAWW and setting the standards for quality and procedures for patient care in the medical services and supported clinics.
• Demonstrating the ability to guide the development and implementation of programs within their respective domain. These include, but are not limited to medical practice, professional standards, personnel issues, quality and performance improvement.
• Participating in regular meetings of the clinical executive board, professional standards board, together with other committees and boards as deemed appropriate by the Chief of Staff. This may include credentialing and privileging, monitoring and evaluation requirements, clinical review process, peer reviews, management reviews and reports, and other assignments as directed by the Chief of Staff.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Work Schedule: Monday through Friday, 8:00AM to 4:30PM
Telework: ADHOC Telework may be available based on Service needs.
Virtual: This is not a virtual or remote position.

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Starting at $250,000 Per Year (VM 00)

BRIEF DESCRIPTION OF DUTIES:

As the Branch Chief, the incumbent is responsible for performing the following primary duties, which include:

• Aligns, develops, and accomplishes the branch’s tactical objectives and meets vital performance indicator targets derived from the division’s Management Action Plan (MAP) and the Courts’ Strategic Plan. 
• Provides oversight of case flow management to ensure timely and accurate case processing in compliance with established performance standards and business processes.
• Researches, evaluates, plans, develops, and implements projects and programs to accomplish  branch, division, and Court objectives. 
• Evaluates existing programs, policies, procedures, and practices and makes recommendations based on findings that lead to human resource engagement and utilization strategies, process changes, and operational improvements.
• Participates in court conferences, training, meetings, and committees related to court initiatives and programs, procedures, rules, policies, and studies.
• Submits reports, including, but not limited to, those about budget, training, caseload inventory, management action plan objectives,  key performance indicators, and personnel actions, which may be statistical, narrative, or advisory. 
• Provides oversight of branch staffing and logistics to ensure effective operations and a safe work environment.
• Provides direct supervision of the branch supervisors and indirect supervision of all other branch employees.  Plans, delegates, and evaluates work to be accomplished by subordinates, including setting and adjusting work priorities. 
• Interprets and provides analysis on pending and enacted legislation and changes to rules which may impact branch operations. Recommends and implements procedures for enacted legislation and changes to rules and case law. 
• Provides administrative and technical assistance and procedural information to attorneys, judicial officers and staff, Court personnel, and the general public.

Starting at $112,015 Per Year (JS 13)

The Medical Director for Community Care Services (CCS) will have medical oversight and exercise independent judgment in carrying out duties and responsibilities that include but are not limited to programmatic supervision as well as general oversight of care in the community throughout the VA Puget Sound Health Care System (VAPSHCS). The incumbent reports to the Chief of Staff office and will be responsible for the tracking, monitoring, reporting, supervision and oversight of productivity, service reports and special requests for reports.

Responsibilities and duties include but are not limited to the following:

• Provide vision, supervision, and direction to staff and programs in CCS which is comprised of Non-VA care (NVCC), Choice and MISSION Act programs.
• Take prompt actions to assure that staffing in CCS is always adequate to accomplish required tasks and program missions.
• Works collaboratively with Clinical Informatics, Health Administration Service and Clinical Services regarding processes that overlap with CCS programs. Interprets and implements national and VISN guidance for the CCS programs.
• Represents VAPSHCS in VISN and national settings. Informs leadership when program achievements or outcomes fall short of local, VISN and national expectations.
• Bases planning on patient and staff feedback and projected needs.
• Plans the provision of services with a patient-centered vision to enhance patient education and shared decision making.
• Empowers staff to resolve problems and complaints independently at the lowest level.
• Directs the continuous measurement and improvement of the quality of care provided by the program.
• Initiates and participates in system redesign and process improvement activities.
• Assumes delegated responsibility from the Chief of Staff for approving and coordinating all CCS related clinical services.
• Develops, implements, and maintains all non-VA care consults, complying with national guidelines for non-VA consult titles and format. Assures that organization of non-VA care consults align with required clinical and fiscal tracking, enabling make vs. buy analysis for all non-VA services.
• Develops, in collaboration with specialty services, standardized packages of clinical services that conform to national guidelines, accepted clinical guidelines and community standards of care.
• Develops, negotiates, and renews all agreements with non-VA care fee providers, Choice, and Mission Act Providers so that negotiated amounts conform to national VA guidelines and are fiscally responsible with federal government resources.
• Provides clinical care on a regular basis.
• Demonstrates sound decision-making skills, both clinical and administrative, which bring credit to the profession and serve to enhance the distinctive and contributory role of physicians.
• Encourages and supports research and education missions.
• Demonstrates commitment to the Medical Centers goals.
• Develops an interdisciplinary team of innovative, highly motivated individuals who are continuously striving for excellence in patient care and customer service.
• Effectively communicates with program employees, patients and their families, employees from other services, external stakeholders, ELT, and VISN & VACO staff when required.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Work Schedule: Monday -Friday, 8:00am to 4:30pm
Recruitment/Relocation Incentive (Sign-on Bonus): May be authorized
Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Contact V20CompensationTeam@va.gov and VHAEDRPProgramSupport@VA.gov,
the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Starting at $115,587 Per Year (VM 00)

• The duties may include, but are not limited to:
• Develops detailed plans, goals, and objectives for the long-range implementation and administration of the Livestock and Poultry Program which includes leading and organizing.
• Encompassing the full human capital portfolio of forecasting, recruitment, hiring, onboarding, development, performance management, engagement and retention.
• Collaborates with the Deputy Administrator on Livestock and Poultry strategic planning, addressing short and rapidly changing program deadlines and objectives, along with current needs to include work planning.
• Exercises overall direction of the activities of Operations and Planning Division, directing and coordinating the work through a subordinate staff.
• Guides program officials in managing a variety of funding sources, including appropriated and user-fee accounts.

Starting at $155,700 Per Year (GS 15)

• Work with senior management officials to ensure the Administrator's program and policy goals and objectives are effectively carried out.
• Assist the administrator in managing the daily priorities of the Agency by tracking projects, prioritizing and reprioritizing based on changing conditions, identifying potential issues, and identifying methods to expedite solutions.
• Serve as senior advisor to the Administrator on policy and programs relating to identifying potential solutions, making recommendations, reviewing FSIS policies, and Federal Register Notices.
• Ensures that the Administrator is prepared for meetings, speeches, interviews, and other engagements by maintaining advanced schedules, identifying potential needs (slides, bullet points, speeches, decision memos, and other documents).
• Tasking FSIS program offices to prepare needed information, and reviewing, editing, and clearing the provided material for the Administrator in advance and before it is requested.

Starting at $155,700 Per Year (GS 15)

As a Support Services Supervisor - Director Digital Enterprise, you will:

• Serve as the principal management official responsible for providing advice and recommendations to the Assistant Secretary, Chief Administrative Officer (CAO), Deputy Chief Administrative Officer (DCAO) and other Departmental officials on broad policy matters affecting the management of Digital Enterprise services.
• Plan and direct staff operations for a wide variety of paperwork management functions, including but not limited to, audio-visual communications, micro graphics services, printing services and Departmental document distribution systems, and mail management, including providing technical advice to HUD Headquarters program offices and field offices.
• Provide HUD with professional Audiovisual Communications that includes Broadcasting, Web Casting, Training Support, Video Production, Audio Visual Support, Social Media and Photography.
• Plan, direct and coordinate the work of subordinates, and supervisors responsible for developing and implementing policies and procedures relating to documents distribution and mail operations.
• Provide comprehensive analysis of communications programs, operations, logistics, engineering support and other activities regarding their effectiveness, economy, results and regulatory compliance.

Starting at $155,700 Per Year (GS 15)

As an Support Services Supervisor - Director Digital Enterprise, you will:

• Serve as the principal management official responsible for providing advice and recommendations to the Assistant Secretary, Chief Administrative Officer (CAO), Deputy Chief Administrative Officer (DCAO) and other Departmental officials on broad policy matters affecting the management of Digital Enterprise services.
• Plan and direct staff operations for a wide variety of paperwork management functions, including but not limited to, audio-visual communications, micro graphics services, printing services and Departmental document distribution systems, and mail management, including providing technical advice to HUD Headquarters program offices and field offices.
• Provide HUD with professional Audiovisual Communications that includes Broadcasting, Web Casting, Training Support, Video Production, Audio Visual Support, Social Media and Photography.
• Plan, direct and coordinate the work of subordinates, and supervisors responsible for developing and implementing policies and procedures relating to documents distribution and mail operations.
• Provide comprehensive analysis of communications programs, operations, logistics, engineering support and other activities regarding their effectiveness, economy, results and regulatory compliance.

Starting at $155,700 Per Year (GS 15)

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

Starting at $46,696 Per Year (CO 7-12)

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

Starting at $51,934 Per Year (CO 7-12)

• Serves as a member of the Forest Service Research Executive Team, and as such is responsible for providing national leadership to comprehensive scientific programs.
• Both nationally and internationally there is a strong and increasingly public interest and demand to manage forests and rangelands on a sustainable basis.
• Serves as the principal consultant and expert advisor to the Chief of the Forest Service, Deputy Chiefs, Station Directors, and Regional Foresters on the silvical and ecological components of forest and rangeland management.
• Determines the relative emphasis that should be placed on basic and applied phases of research to provide an adequate knowledge base for Federal, State, Tribal, and private forestry, and range programs.
• Reviews Forest Service Research and Development Stations in terms of local, national, and international needs, makes recommendations, and strongly influences the implementation of any needed changes, modifications, or adjustments.
• Stimulates and coordinates long-range cooperative programs with colleges; universities; foundations; Federal, State, Tribal, and private agencies; and other organizations engaged in research in forest and rangeland management.
• Represents the Forest Service at national and international meetings concerning forest and rangeland management and protection research and associated subject matters.

Starting at $177,979 Per Year (ES 00)

• Provides overall leadership and direction to the land adjustment and special use activities, involving planning, organizing, developing, and administering the broad national program through a decentralized administrative organization.
• Serves as consultant to the Chief of the Forest Service, Deputy Chief for National Forest System, Staff Directors, and Regional Foresters regarding adjustments in the National Forest System land base.
• Incumbent has responsibility for providing leadership in the formulation of land purchase and exchange programs for the Secretary of Agriculture's review and for carrying out approved actions in conformance with Secretary's authority and policy.
• Personally, or through subordinate staff, determines adherence to established standards through field visits and program or activity reviews.
• Advises senior leadership of the Forest Service on exceedingly important and potentially controversial problems related to retention or disposal of Land.

Starting at $177,979 Per Year (ES 00)

• Assist all team members, particularly client/ Family/Caregiver, to establish realistic, measurable goals with consideration of the desires of Soldier/Veteran, benefit limitations, and available resources.
• Apply a collaborative team approach to assess inpatients and/or outpatients.
• Organize data collected from multiple sources and in collaboration with the Soldier/Veteran and other members of the interdisciplinary care team.
• Maintain knowledge regarding Americans with Disabilities Act, Federal legislation affecting individuals with disabilities need for vocational services, assistive devices, and/or adaptive equipment.
• Serve as a change agent to implement lessons learned to adjust policy and increase responsiveness and effectiveness of medical and benefit systems.
• Insure the need of Soldier/Veteran and their Family/Caregiver is the primary consideration when making any informed decisions.
• Serve as an advocate for injured Soldiers and their families.

Starting at $92,123 Per Year (GS 12)

The Associate Chief Information Officer (ACIO) for the Fish and Wildlife Service (FWS) is the senior information management and information technology leader for the FWS. The incumbent of this positions maintains purview of the establishment of FWS information management and information technology strategy and its alignment with the objectives and expected outcomes of the Secretary, DOI Chief Information Officer's (CIO) key priorities, and mission and program objectives. As a member of the CIO's and FWS's executive leadership teams, this individual participates and contributes to overall enterprise business technology planning, bringing a current knowledge and future vision of technology and systems to business processes, products and services and provides vision, leadership, direction, and management to effect transformative change in the delivery of information management and technology processes and services.

The incumbent of this position actively participates in establishing and enforcing unified Departmental standards for information resources management policies, programs, and activities and for evaluating the quality, effectiveness, and use of all the Department's and FWS's information systems and processes to meet the program and administrative requirements of the Department, its Bureaus, and its customers. The incumbent is responsible for policy development and guidance, program direction, and the exercise of authority over the information systems throughout FWS.

The incumbent supports FWS technology needs, provides technical oversight of its technology resources, and provides technical support and expertise with respect to all activities associated with the Department of the Interior's Federal Information Technology Reform Act (FITARA) Implementation Plan.

Starting at $141,022 Per Year (ES 00)

• The duties may include, but are not limited to:
• Directs the development of plans for the formulation of agricultural procurement programs.
• Directs and manages all commodity procurement activities, including acquisition plans, solicitation development, award activities, delivery, payment, and closeout.
• Maintains on-going liaison with other Government offices having functions related to the commodity program at all times during the operation of procurement and surplus removal activities.
• Initiates, formulates, and directs the development of pilot programs to test new ideas, processes, or legislative mandates.
• Directs the development and consolidation of requirements and policies for the determination of responsibility of new suppliers.
• Oversees the management and development of critical policies, procedures, and practices in acquisition and material management areas.
• Collaboratively, participates with senior management in program planning, policy determinations, evaluations, and decisions concerning acquisition, oversight and management.
• Establishes guidelines for the implementation of policies.
• Oversees the management and administration of a comprehensive and systematic Contracting program that delivers results.

Starting at $138,883 Per Year (GS 15)