Total 51 shipping executive job vacancies in Customer Service category in D13 Macpherson, Braddell

• With min 2 years of Customer Service experience
• Good communication and interpersonal skills
• Bilingual in English & Mandarin to liaise with customers & vendors
• Received and Process Sales Order using SAP system, acknowledgement with estimate delivery date base on standard lead time
• Process Purchase Order to vendors
• Liaise with various internal & external parties to ensure timely production and shipping of goods
• Administer orders backlog, co-ordinate with Sales if there is any delivery &/or production hiccups.
• Process delivery or shipping documents, co-ordinate with Singapore &/or Philippines warehouse, Forwarders and Transporters to ensure smooth delivery to customers.

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

We are looking for highly independent and hands-on individual to join our operations team as CUSTOMER SUPPORT EXECUTIVE. You will be responsible for following:

Job Description:

· Permanent fulltime position, 5 days week

· Reporting to immediate supervisor in Operations

Job Roles and Responsibilities:

· Sales Order management:

o Sales and operational role on Customers’ orders, requirements and deliveries.

o Issuance of Sales quotations, Sales orders and Delivery orders.

o Ensure customers’ requirements and enquiries are executed and responded.

o Monitor and ensure timely deliveries to customers.

o Maintain good customer service relationship.

· Purchase Order management:

o Purchasing and operational role on Suppliers’ orders, requirements and deliveries.

o Sourcing for Supplier and Issuance of Purchase orders.

o Monitor and ensure timely deliveries from suppliers.

· Coordination of import/export shipment and local deliveries.

· Admin and any other assigned related duties.

Job skills and requirements:

· Good interpersonal, negotiation and coordination skills

· Effective communication skills in English (written and spoken) will be preferred

· Effective time management skills

· Customer oriented

· Able to work independently, multi-task and work cohesively

. Only candidates with Aviation experience will be considered. Defence Aviation will be an added advantage.Salary will commensurate with experience.

· Proficient in MS Office applications

· Qualification: Diploma and above.

Only Singaporeans need apply

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

Salary Range: 3-3.5k

Working hours: 9-6 Mon to Fri

Location: Braddell

Responsibility:

• Handling the service desk, corresponding and deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls

• Provide support to internal and external stakeholders, and escalate issues to other teams as appropriate

• Setting and coordinating meetings with external team and our internal stakeholders

• Raising and tracking of tickets via internal ticketing system for case escalation

• Daily managing of the service desk to assign tickets on a timely basis and provide necessary follow-up actions to assist the ticket requestor according to SLA

• Documenting Standard Operating Procedures

• Perform User Acceptance Test

• Assist in incident/crisis management handling

• Prepare presentation deck on platform statistics (SLA, Tickets volume & etc)

Job Description

• Bachelor’s Degree and preferably with working experience within the financial industry. GCE "A" level or Diploma holder in any discipline can be considered if the candidate has an extensive amount of relevant working experience

• Good customer and stakeholder management skills

• Ability to work independently, with minimal supervision and guidance

•Experience in using Microsoft Office Suite

Attention to details, demonstrate good analytical and problem solving skills

• A self-starter, resourceful and active team player

• Ability to multi-task, prioritize and deliver consistent results under work pressures

• Possess knowledge and experience on banking operations/Customer Service roles preferred

Interested candidates please share your resume to shashi@justrecruit.com.sg with current salary, expected salary and notice period

Regards

Shashi (R23112213)

Just Recruit SIngpaore Pte Ltd (EA12C6295)

Operations And Customer Service Executive

Venue： MacPherson area

Working hours： 8.30am - 5.30pm （Mondays to Fridays）

8.30am- 12.00pm (alternate Saturday)

Monthly salary： S$2,500 - S$2,900

Roles and responsibilities:

The role includes job scheduling for operations personnel, ensuring timely task completion, managing customer communications and paperwork, maintaining inventory records, coordinating with customers on job logistics, overseeing installation teams' logistics, and addressing customer service calls.

Requirements:

- Strong organizational and time management skills

- Ability to prioritize tasks effectively

- Attention to detail and ability to monitor progress

- Proficiency in Microsoft Office

- Ability to communicate clearly and effectively with customers

- Excellent customer service and interpersonal skills

- Problem-solving skills

- Experience in managing teams

Job Description

Are you a dynamic and passionate individual who thrives on creating extraordinary customer experiences? We are seeking a highly motivated and experienced Customer Experience Executive to help shape our organisation’s customer-centric culture and champion efforts to make every customer interaction unforgettable and positively impactful!

Responsibilities

• Study and map as-is customer experiences, interactions, and touchpoints to gain a comprehensive understanding of the existing customer journeys
• Identify pain points and opportunities for improvement and recommend strategic solutions to enhance overall experience
• Understand customer needs and adopt a pro-active approach to maintain and build positive experiences
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, and drive data-driven decision making
• Implement service quality standards and processes, monitor performance and drive continuous improvement initiatives
• Collaborate with Technology & Data team to identify and implement customer-centric technologies and tools that enhance the customer experience
• Collaborate with cross-functional teams to drive implementation of improvement initiatives and address potential challenges and resistance to change that may arise during the implementation
• Assist in developing and delivering training programmes to empower employees across the organisation to deliver exceptional customer service
• Analyse training effectiveness through performance metrics, customer feedback, and service quality evaluations
• Proactively address customer issues and concerns by ensuring timely and satisfactory resolution
• Propose innovative ideas and strategies to adapt to changing customer preferences and needs
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Stay current with industry trends and best practices in customer experience management
• Support and execute any ad-hoc duties and projects as assigned or required

Requirements

• Diploma/Bachelor’s degree in any field or equivalent
• Minimum 3 years of experience in customer experience design and journey mapping or related role, preferably with a track record of implementing successful customer experience strategies
• Customer-centric mindset with a passion for delivering exceptional experiences
• Excellent communication skills, both written and verbal, and possess effective leadership and influencing skills to collaborate and build cross-functional relationships
• Strong organisational skills and the ability to manage multiple projects simultaneously
• Proficient in Microsoft Office and customer experience software applications (e.g. Freshdesk, PowerBI)
• Ability to work in a fast-paced, deadline-driven environment with a high accuracy and attention to detail
• Excellent problem-solving skills, critical thinking and analytical skills, with the ability to analyse complex data and extract actionable insights
• Proactive, self-motivated and keen learner with the ability to work well in a team or independently
• Adaptable to changes in a highly dynamic work environment

Location

National Stadium

Working Arrangement

Mon to Fri: 830am – 6pm

Benefits

18 days Annual Leave

AWS + Bonus

HP allowance

Flexible allowance

Our client is a service provider for movement of cargoes. They have an immediate requirement for a Customer Support Executive.

The right candidate should have good verbal and written communication skills, be able to close an enquiry as sales, interact with customers , etc.

Job location : Nearest MRT Bugis

Work week: Mon-Fri

Salary : Upto $2500 pm

Interested candidates may please email their resume in MSWord format to jobs@saitech.com.sg

Job posted by

Bhanu Rajan

EA Regn R1106079

Saitech International

We are looking for highly independent and hands-on individual to join our operations team as CUSTOMER SUPPORT EXECUTIVE. You will be responsible for following:

Job Description:

· Permanent fulltime position, 5 days week

· Reporting to immediate supervisor in Operations

Job Roles and Responsibilities:

· Sales Order management:

o Sales and operational role on Customers’ orders, requirements and deliveries.

o Issuance of Sales quotations, Sales orders and Delivery orders.

o Ensure customers’ requirements and enquiries are executed and responded.

o Monitor and ensure timely deliveries to customers.

o Maintain good customer service relationship.

· Purchase Order management:

o Purchasing and operational role on Suppliers’ orders, requirements and deliveries.

o Sourcing for Supplier and Issuance of Purchase orders.

o Monitor and ensure timely deliveries from suppliers.

· Coordination of import/export shipment and local deliveries.

· Admin and any other assigned related duties.

Job skills and requirements:

· Good interpersonal, negotiation and coordination skills

· Effective communication skills in English (written and spoken) will be preferred

· Effective time management skills

· Customer oriented

· Able to work independently, multi-task and work cohesively

· Min. 3 years of related working experienceand background in Defence Aviation is preferred. Salary will commensurate with experience.

· Proficient in MS Office applications

· Qualification: Diploma and above. Training will be provided for those below Diploma holder.

Only Singaporeans need apply

Job Description:

· Attend to feedback and enquiries from members of public received from MCCY QSM channels such as emails, online feedback system, and calls

· Provide interim replies to QSM cases received

· Work closely with relevant policy divisions and other public agencies to resolve issues raised by members of public

· Monitor progress of QSM cases to ensure they are closed within required service standards

· Assist in collating data and providing analysis on QSM cases received by MCCY for quarterly QSM reports

Working Arrangement:

Working Hours:

Mondays to Fridays, 8.30am to 6pm.

Contract Duration: 3 Months (may be extendable)

Location: Near Clarke Quay MRT Station

Salary: $12-13/H

Job Requirements:

- Customer service experience

- Good writing and communication skills

- Proficient computer skills (MS Word, Excel, PowerPoint)

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Job Description

Do you possess a genuine passion for connecting with people and making a positive impact? Do you thrive in a fast-paced and dynamic environment? We have an exciting opportunity for you to join our team as a Customer Care Executive where you will play a pivotal role in providing exceptional customer service support and experience, overseeing administrative tasks related to customer care operations.

Responsibilities

· Respond to customer enquiries and feedback via different touchpoints such as hotline, emails, face-to-face interactions and live chat in a timely and professional manner

· Collaborate with various teams and stakeholders to identify appropriate actions and resolve customer feedback and drive implementation of improvement initiatives

· Escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries

· Create and update documentation and resources including Standard Operating Procedures, training materials and knowledge base articles

· Assist in mapping as-is customer experiences, interactions, and touchpoints to gain a comprehensive understanding of the existing customer journey

· Maintain accurate and up-to-date records of customer interactions and transactions, including records of lost and found property, in the CRM system

· Perform administrative tasks such as preparation of customer care reports and meeting minutes, management of office inventory and submission of billing-related documents

· Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, driving data-driven decision making

· Identify opportunities and provide insights with proposed recommendations to enhance customer experience and improve processes

· Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management

· Support and execute any ad-hoc duties and projects as assigned or required

Requirements

· Diploma/ Bachelor’s degree in any field or equivalent

· Minimum 2 years of experience in customer service, preferably in a fast-paced environment

· Customer-centric mindset with a passion for delivering exceptional experiences

· Proficient in organisational skills to manage customer records, documentation and administrative tasks

· Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation

· Ability to work well in a team or independently

· Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment

· Pro-active, self-motivated and keen learner

· Willingness to work on weekends and Public Holidays as required

Working Hours

Mon to Fri: 830am – 6pm

Location

National Stadium (Stadium MRT)

Salary

$2600 to $3800 per month

Benefits

18 days AL

AWS+Bonus

HP Allowance

Flexible allowance

Job Description

Are you a dynamic and passionate individual who thrives on creating extraordinary customer experiences? We are seeking a highly motivated and experienced Customer Experience Executive to help shape our organisation’s customer-centric culture and champion efforts to make every customer interaction unforgettable and positively impactful!

Responsibilities

• Study and map as-is customer experiences, interactions, and touchpoints to gain a comprehensive understanding of the existing customer journeys
• Identify pain points and opportunities for improvement and recommend strategic solutions to enhance overall experience
• Understand customer needs and adopt a pro-active approach to maintain and build positive experiences
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, and drive data-driven decision making
• Implement service quality standards and processes, monitor performance and drive continuous improvement initiatives
• Collaborate with Technology & Data team to identify and implement customer-centric technologies and tools that enhance the customer experience
• Collaborate with cross-functional teams to drive implementation of improvement initiatives and address potential challenges and resistance to change that may arise during the implementation
• Assist in developing and delivering training programmes to empower employees across the organisation to deliver exceptional customer service
• Analyse training effectiveness through performance metrics, customer feedback, and service quality evaluations
• Proactively address customer issues and concerns by ensuring timely and satisfactory resolution
• Propose innovative ideas and strategies to adapt to changing customer preferences and needs
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Stay current with industry trends and best practices in customer experience management
• Support and execute any ad-hoc duties and projects as assigned or required

Requirements

• Diploma/Bachelor’s degree in any field or equivalent
• Minimum 3 years of experience in customer experience design and journey mapping or related role, preferably with a track record of implementing successful customer experience strategies
• Customer-centric mindset with a passion for delivering exceptional experiences
• Excellent communication skills, both written and verbal, and possess effective leadership and influencing skills to collaborate and build cross-functional relationships
• Strong organisational skills and the ability to manage multiple projects simultaneously
• Proficient in Microsoft Office and customer experience software applications (e.g. Freshdesk, PowerBI)
• Ability to work in a fast-paced, deadline-driven environment with a high accuracy and attention to detail
• Excellent problem-solving skills, critical thinking and analytical skills, with the ability to analyse complex data and extract actionable insights
• Proactive, self-motivated and keen learner with the ability to work well in a team or independently
• Adaptable to changes in a highly dynamic work environment

Working Arrangement

Mon to Fri: 830am – 6pm

Salary

$2600 to $3800

Location

National Stadium (Stadium MRT)

Benefits

18 days AL

AWS + Bonus

HP Allowance

Flexible Allowance

We are looking for highly independent and hands-on individual to join our operations team as CUSTOMER SUPPORT EXECUTIVE. You will be responsible for following:

Job Description:

· Permanent fulltime position, 5 days week

· Reporting to immediate supervisor in Operations

Job Roles and Responsibilities:

· Sales Order management:

o Sales and operational role on Customers’ orders, requirements and deliveries.

o Issuance of Sales quotations, Sales orders and Delivery orders.

o Ensure customers’ requirements and enquiries are executed and responded.

o Monitor and ensure timely deliveries to customers.

o Maintain good customer service relationship.

· Purchase Order management:

o Purchasing and operational role on Suppliers’ orders, requirements and deliveries.

o Sourcing for Supplier and Issuance of Purchase orders.

o Monitor and ensure timely deliveries from suppliers.

· Coordination of import/export shipment and local deliveries.

· Admin and any other assigned related duties.

Job skills and requirements:

· Good interpersonal, negotiation and coordination skills

· Effective communication skills in English (written and spoken) will be preferred

· Effective time management skills

· Customer oriented

· Able to work independently, multi-task and work cohesively

· Min. 3 years of related working experienceand background in Defence Aviation is preferred. Salary will commensurate with experience.

· Proficient in MS Office applications

· Qualification: Diploma and above. Training will be provided for those below Diploma holder.

Only Singaporeans need apply