Total 2,499 Full-time process improvement manager job vacancies in D14 Geylang, Eunos

Job description

Helport AI is a leading provider of AI-powered tools for contact centers, revolutionizing customer service operations. Our mission is to elevate agent performance, enhance supervision, and promote optimal customer service experiences.

Role Description

This is a full-time on-site role for an Operations Specialist - Mandarin/English Bilingual. The Operations Specialist will be responsible for configuring software data, analyzing these data and providing insights, communicating effectively with team members and clients, managing operations and projects, and supporting sales activities.

Qualifications

Analytical Skills, Operations Management, and Project Management

Excellent communication skills in both Mandarin and English

Experience in sales or customer service

Ability to multitask and prioritize tasks effectively

Strong problem-solving and decision-making abilities

Attention to detail and strong organizational skills

Knowledge of contact center operations and technology is a plus

Business Process Analyst

Work Dynamics - Integrated Facilities Management

Key responsibilities of a Business Process Analyst:

• Organize and evaluate operational aspects of account management to identify areas for improvement.
• Optimize efficiency by streamlining business processes and workflows.
• Improve the quality of products and services through data analysis and insights.
• Lead projects and programs that support the Account Management and Operation journey.
• Collaborate with cross-functional stakeholders to ensure alignment and effective implementation of process improvements.
• Provide recommendations for process enhancements based on data-driven insights.
• Conduct process mapping and modeling to visualize and document workflows.
• Identify and rectify inefficiencies by solving problems and anticipating challenges.
• Drive process standardization initiatives to promote operational excellence.
• Forecast future trends and adapt processes to stay ahead of market changes.
• Manage key deliverables and strategic initiatives for transformational accounts.
• Problem-solving skills: Capability to devise innovative solutions and anticipate challenges.
• Process mapping and modeling skills: Proficiency in visualizing and documenting processes.
• Communication skills: Strong verbal and written communication abilities for effective collaboration.
• Analytical skills: Ability to analyze complex data for process improvement decisions.

Requirements:

A bachelor's degree in business administration, Facilities / Operations management, process engineering, supply chain management, or a related field with 1 to 2 years of relevant experience preferably within the real estate or facilities management industry.

Inquisitive mindset with a good understanding of operations and facilities management processes, including the ability to identify areas for improvement and implement best practices.

Description:  Prepare piping arrangement or piping layout, 3D models on piping system, pipe support drawing, piping isometric drawing including BOM and construction spool drawing.  Prepare and update piping construction guideline drawings for constructability.

Sotware : Revit/BIM/ Plant 3d/Autocad

Summary:

• Monday to Friday, Office hours
• North/ central area
• MNC with good career progressions

Job Scope:

• Establishing and outlining factory and production processes and procedures throughout the Group.
• Proposing and executing enhancements to process efficiency and automation.
• Rolling out and enforcing production processes and procedures both locally in Singapore and internationally.
• Overseeing the next-generation production system for switchgear manufacturing and assembly.
• Ensuring audit and compliance adherence for factory and process engineering across the Group.
• Performing any additional tasks related to operations and process engineering.

Requirement:

• Diploma/ Degree in Electrical, Mechanical Engineering or related field
• Relevant working experience in process engineering in the manufacturing environment will be added advantage
• Willing to travel overseas
• Entry levels are welcomed as training is provided.

To Apply, kindly click on the "APPLY NOW" button and job details.
We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

leadership quality

communication

set goals and positive thinker

decision making

management

negotiater

analytic thinking

performance management

team representation

training employees and solving their issues

planning

confliction resolution

operation management

hiring and staffing

solving clients issues

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Site management includes planning, supervising, controlling and coordinating projects. Managing and monitoring subcontractors's work progress.

Ensuring quality of work is achieved and safety regulations are complied with, schedule to complete on time, site organization and workforce management.

Ability to oversee the entire process and knowledge in project management relating to all operational and administrative procedures.

Marketing Asst Manager / Manager

Join the Image Engine Team

Image Engine, a part of the UK-based Clarion Events Group, is a leading B2B technology event producer and organiser. Our flagship event, GovWare Conference and Exhibition (GovWare), is a global gathering that brings together cybersecurity experts, business leaders, and policymakers to explore the latest trends and solutions in cybersecurity and digital innovation. Organised annually in conjunction with Singapore International Cyber Week, GovWare serves as a trusted platform for knowledge exchange, networking, and innovation showcase.

Collaboration is at the heart of our culture. We value creativity, innovation and inclusivity, and we are passionate about providing our team with the resources to grow and make a meaningful impact in their careers. We take pride in fostering a positive work environment that supports the development of our talented team, and we actively encourage everyone to bring their unique perspective and talents to the table. We welcome individuals who share our passion for collaboration and excellence, and we strive to cultivate a culture that fosters both.

The Opportunity

The Marketing team is looking for a driven, creative and data-savvy marketer to help us grow. You will work closely with the Deputy Director for Marketing and PR to develop cross-channel campaigns, partnerships, and community development initiatives. Some of our perksinclude training opportunities, birthday leave, performance bonuses, hybrid work arrangements and a friendly, dynamic work environment with a love for great food!

If you are passionate about marketing and are looking to take your career to the next level, we would love to hear from you!

Key Responsibilities:

• Plan and execute cross-channel marketing campaigns to drive attendee growth and generate quality leads for sponsorships and exhibitions, within defined timelines and budget constraints.
• Manage the marketing database; perform segmentation studies to draw insights and develop data acquisition and data refresh plans for database growth.
• Contribute to ongoing website updates and implement content marketing initiatives to enhance SEO and audience engagement.
• Plan and manage social media content calendar to maintain a consistent and engaging online presence.
• Write and proof marketing copy across various platforms including websites, social media, emails, and brochures.
• Oversee the design, production, and distribution of marketing materials, ensuring branding consistency.
• Collaborate with digital agencies to execute successful paid digital campaigns.
• Work closely with the Sales Team to enhance digital product offerings and delivery.
• Continuously analyse marketing metrics to enhance campaign performance and maximise ROI.
• Manage marketing budgets effectively. Monitor expenses closely and identify opportunities for cost savings or reallocation.
• Conduct market research and competitor analysis to inform marketing strategies and messaging.
• Build and manage relationships with external suppliers, agencies, and partners to ensure mutually beneficial partnerships.

Requirements:

• Degree in Marketig or related field.
• Proven success in integrated marketing campaigns, preferably in B2B event marketing.
• Regional marketing experience is a plus.
• Proficiency in database management and segmentation techniques.
• Experience with data visualisation tools like Power BI.
• Highly literate in digital marketing trends and practices including Google Analytics, SEO, PPC, and social media campaigns.
• Strong English and copywriting skills for compelling content creation.
• Familiarity with CMS platforms and marketing automation/CRM tools like Pardot, HubSpot, and Salesforce.
• Entrepreneurial mindset with the ability to drive projects independently.
• Excellent communication and persuasion skills.
• Analytical mindset for data-driven decision-making.
• Critical thinking and collaborative mindset.
• Strong time management skills for meeting tight deadlines.
• Attention to detail and focus on quality.
• · High sense of ownership and dedication to achieving outstanding results.

Managers ensure that their assigned department, store, or district is well staffed and provisioned, adheres to quality and service standards, increases revenue and market share, and helps the business accomplish its goals. They hire and train employees, help develop and implement business strategies, and perform a variety of other tasks to ensure the business is thriving.

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Brand Custodians. Community Builders. Event Innovators.

H&B is the next-generation activation and engagement company that specialises in creating unique stories and curating groundbreaking experiences. We are passionate about bringing memorable experiences to life and communities together. Our dynamic team has spearheaded numerous firsts: the Fullerton Concours d’Elegance vintage car exhibition; Dale Chihuly’s first major garden exhibition in Asia, "Dale Chihuly: Glass in Bloom", at Gardens by the Bay; and the Southeast Asia debut of "Van Gogh: The Immersive Experience".

About the Role

We are searching for creative, design-focused & business-savvy individuals to thrive along a team of Hustlers in a fast-paced environment, from producing mind-blowing proposals for new businesses & ideas, to execution of creative conception & physical production.

Client Relationships and Management

• Assess client needs for products and services.
• Developing project pitches, quotes and proposals for clients based on respective project briefs.
• Oversee project pitches and provide counsel on project deliverables to manage client expectations and ensure successful execution.
• Conduct negotiation of client project agreements.
• Develop positive relationships and maintain contact with key decision-makers, influencers, event planners, associations and other stakeholders to drive revenue.
• Identify, monitor, and manage risks related to projects.
• Work closely with internal teams to manage client accounts.

Partner/Sponsor Management

• Develop proposals in alignment to sponsorship strategies driven by insights from market research and analysis.
• Conduct negotiation of sponsorship agreements.
• Identify potential sponsors and drive engagement to support new sponsorship acquisitions.
• Manage the onboarding of sponsors and execution of sponsorship deliverables.
• Propose and measure sponsorship performance metrics and key performance indicators.

New Business Development

• Analyse new businesses to increase market share through partnerships, Mergers and Acquisitions (M&A) and Joint Ventures (JV).
• Researching organizations and individuals to find new opportunities.
• Implementation of business plans and penetration into new markets, recommend new products and services, propose and develop new strategic partnerships.
• Identify and develop unique selling propositions and differentiators, monitor the market and industry for information and creative trends.
• Drive increased revenue and profit to achieve projected growth goals.
• Develop strong industry networks across clients, vendors, partners and institutions.

Talent Management

• Demonstrate leadership attributes by managing your workload, and striving for best practices within the organisation.
• Training personnel and helping team members develop business acumen.

Preferred Attributes:

• Min. 3 years of relevant experience in a similar agency environment.
• Strong organisational skills that reflect the ability to perform and prioritise multiple tasks seamlessly with excellent attention to detail.
• Excellent communication and negotiation skills, proven track record of successful pitching for new business.
• Proven track record of increasing revenue through generation of leads.
• Goal-orientated with a knack for creative problem-solving.
• Strong understanding of industry trends.Professional and knowledgeable approach to new business calls.

Responsibilities

• Oversees the BIM process in a design or construction organization.
• Implementing and maintaining BIM standards, processes, and workflows.
• Coordinating and collaborating with architects, engineers, contractors, and other project stakeholders to ensure accurate and timely delivery of BIM data
• Training and educating project team members on BIM technology and workflows.
• Troubleshooting and resolving BIM-related issues and conflicts.
• Developing and maintaining BIM documentation and reports.
• Ensuring compliance with BIM project requirements, standards, and regulations.
• Ensuring that BIM execution plans are produced and maintained for each project.

Requirement

• Relevant Diploma/Degree in Engineering field
• Posses relevant certification recognized by BCA
• Minimum 5 years of work experience in similar capacity
• Expert knowledge of BIM technology, software, and workflows
• Strong project management and leadership skills
• Excellent communication and interpersonal skills
• Proficiency in BIM software programs such as Revit, AutoCAD
• Experience in LTA / MRT projects is advantageous

We are currently hiring for the position of HR Assistant Manager / Manager to oversee the human resources functions. The successful candidate will play a crucial role in attracting, retaining, and developing top talent, while ensuring compliance with employment regulations and fostering a positive work culture.

Job Responsibilities:

· Develop and implement HR strategies and initiatives aligned with the overall business objectives of the company.

· Manage the recruitment and selection process

· Administer employee benefits programs and ensure accurate and timely payroll processing.

· Oversee performance management systems to drive employee engagement and productivity.

· Handle employee relations matters, including conflict resolution, disciplinary actions, and grievance procedures.

· Ensure compliance with all relevant employment regulations.

· Develop and maintain HR policies and procedures, keeping them up-to-date with best practices and legal requirements.

· Collaborate with department managers to identify training needs and facilitate employee development programs.

· Maintain HR records and produce reports as required by management.

· Assist in all other ad-hoc HR related duties.

Requirements

· Degree/Diploma in Human Resources, Business administration or equivalent.

· At least 5 years working experiences in HR field.

· Strong knowledge of employment regulations.

· Excellent interpersonal and communication skills, with the ability to build rapport and trust at all levels of the organization.

· Demonstrated ability to handle confidential information with discretion and professionalism.

· Able to work independently with minimum supervision and maintain the confidentiality.

· Proficient in using Microsoft Office such as Excel, Word and payroll software.

Working Location: Ubi Techpark (Near Ubi/Macpherson)

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall

satisfaction.

Maintaining an overall management style that

follows company best practices.

Providing leadership and direction to all

employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules

are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer

service.

Motivating employees and ensuring a focus on

the mission.

Requirements

· Proven experience as a Manager or similar role

· Organizational and leadership abilities

· Communication and interpersonal skills

· Self-motivated with a results-driven approach

· Problem-solving skills

· Night shift is acceptable

· Must work on weekends/PH.

Responsibilities

· Set daily/weekly/monthly objectives and communicate them to employees

· Organize workflow by assigning responsibilities and preparing schedules

· Oversee and coach employees

· Identify issues in efficiency and suggest improvements

· Enforce strict safety guidelines and company standards

Are you passionate about tech and sales? We're a leading provider of onboard electronics for the taxi industry, and we're looking for a Product Manager to join our team! With 30+ years of experience delivering reliable tech solutions for taxis, we're seeking a Product Manager to lead in the diversification of our product offerings (e.g: fleet management solutions) and enter new markets.

You'll be the subject matter expert for our products, shaping our roadmap and ensuring they meet the evolving needs of the industry.

Responsibilities

Technical

· Liaise with customers closely to address technical/commercial clarifications relating to our products

· Understand and evaluate customers’ requests/technical specifications, and propose appropriate technical solutions

· Perform technical deployments including firmware upgrades and program parameter updates, and resolve product issues which includes diagnosis and troubleshooting

Commercial

· Develop product pricing strategy, including determining price competitiveness and conducting market studies

· Present product solution to customers including specifications, benefits to customers, and tailoring presentations to specific customer needs

· Craft compelling proposal/ quotation in response to customers’ call for quotation/tender

· Identify and pursue new business opportunities, including identifying market gaps and potential customers, and generating new leads for business growth

· Build and nurture strong relationships with both customers and suppliers

Requirements

· At least 4 years of experience in a product management role

· Ability to understand and communicate technical concepts relating to software

· Strong interpersonal and networking skills

· Resourceful and able to work independently

· Good business acumen would be an advantage

· Well-versed in PowerPoint, Word and Excel

· Comfortable working in industrial workshop setting located in Sin Ming