Total 8 job vacancies by NEXTDC

As our Alliances Director you will be responsible for driving strategic partnerships and alliances that unlock new business opportunities for NEXTDC in the areas of AI and DC solutions deployments.

Being successful in this role demands a high level of creativity, strategic thinking, troubleshooting abilities as well as leadership skills; having these will see you spearheading top-tier partnership initiatives while working cross-functionally with our Sales, Product, Engineering, Marketing, and Legal teams.

Within this role you will:

• Design, develop and execute a comprehensive alliance strategy aligned with our business objectives and growth priorities.
• Define and document win/win strategies for us and each of our alliance partners
• Identify new customer opportunities with alliance partners
• Negotiate and structure mutually beneficial alliance agreements, including revenue influence models, co-selling arrangements, and joint marketing initiatives.
• Develop and implement alliance-specific go-to-market strategies, including co-selling motions, demand generation campaigns, and joint value propositions.
• Develop and execute joint marketing programs, including co-branded collateral, webinars, events, and thought leadership content.

As our Services Manager role you will support the day-to-day operations of our Tier III Data Centre. By implementing and maintaining highly effective and efficient maintenance programs for all data centre systems (electrical, mechanical, fire, security etc.) you will ensure services are delivered in line with business needs and contractual obligations. You’ll also get to participate in the on-call roster. 

Responsible for the early detection of facility issues and engaging third party suppliers where required, you will review and identify improvements to maintenance contracts services to increase efficiency and reduce cost. 

Delivering NEXTDC’s customer requirement in accordance with SLA’s and NEXTDC’s best practice.

Moving into our Customer Service Team Lead role you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities.

As our Customer Service Team Leader you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites.

Some of the tasks you’ll be responsible for:

• First-line people management across multiple sites – regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc. 
• Manage last minute shift changes, sourcing solutions to cover unplanned leave  
• Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff roster 
• Managing front of house across multiple sites 
• Acting as the first point of escalation for your team, providing efficient and effective resolution to issues  
• Continuous improvement reviews for processes and best practices.

As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

As our Customer Service Representative, you are the first point of contact for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This is a night shift rotation working 4 nights on 18:00 – 06:00 followed by 4 off.

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

As the Project Director, you will be responsible for providing leadership and driving a high-performing, collaborative team culture to safely deliver highly specialised data centre development projects, including base build, fitout out and critical infrastructure expansion works within the Capital Works portfolio.

Reporting to the Head of Capital Works and assisting the Head of Site Development and Chief of Engineering & Design, the Project Director will have extensive experience in the construction of data centres or similar facilities, including a strong understanding of mission critical infrastructure, with a proven ability to safely deliver projects, on time, on budget, and to high quality, while achieving business case objectives.

Key Responsibilities:

• Provide client-side oversight and direction to the project team, to achieve the end-to-end implementation of new data centre solutions, embedding a strong safety culture, and driving operational and business improvement initiatives.
• Lead and oversee development of pre-construction planning activities including design coordination, budgeting, scheduling and procurement, including the engagement and oversight of the Principal Contractor to undertake Early Contractor involvement processes 
• Undertake the role of Principal’s Representative for the building contracts, acting as day-to-day interface with construction-related consultants and contractors for decision-making and stakeholder communications to ensure effective contract management
• Development and execution of project strategy documents, including the project controls plan, procurement strategy, communications, change management, and risk management plans to align with company goals and objectives.
• Coordinate with internal teams and external stakeholders to optimize project outcomes.
• Monitor project progress, identify risks and issues, and implement effective mitigation strategies.
• Prepare, write, and present regular project updates and reports to senior management and stakeholders.

About you:

• Proven experience (15+ years) in project management within the construction or development industry, with a focus on large-scale critical infrastructure projects with a capital expenditure value in excess of AU$200m.
• Project Management qualifications/certification/experience in PMBOK, ISO21500 or other recognised project standards/Guides
• Bachelor's degree in architecture, engineering, construction management, or a related field. Advanced degree preferred.

What you’ll bring:

• Experience in leading the development of data centre or other critical infrastructure projects with a capital expenditure value in excess of AU$200m.
• Good knowledge of local building codes and standards including town planning and authority processes.
• Exceptional leadership skills, with a track record of successfully developing, managing and empowering high-performing cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Strong analytical and problem-solving skills, with a demonstrated ability to negotiate, influence, consult and deliver a quality service while effectively balancing client expectations with corporate requirements and directions.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

By joining NEXTDC as a Project Director, you will have the opportunity to make a lasting impact on the digital infrastructure landscape.