Hotel Reservationist – Mandarin
On-site | Full time
Kuala Lumpur, Malaysia (Gtower)
Description:
We are recruiting Mandarin-speaking Hotel Reservationists to join an international hospitality customer service project based in Kuala Lumpur, Malaysia. In this role, you will support hotel reservation operations, assisting guests with booking-related requests and delivering a high standard of customer experience aligned with hospitality industry practices.
As a Hotel Reservationist, you will:
Handle hotel reservation inquiries in Mandarin through customer service channels
Assist guests with bookings, modifications, cancellations, and special requests
Provide accurate information regarding hotel availability, rates, and services
Ensure a smooth and professional guest experience in line with hospitality standards
Work rotational shifts in a 24/7 operational environment
Requirements
To qualify for this role, you should meet the following criteria:
Mandarin language proficiency at C1 level or above (spoken and written)
Strong Communication And Customer Service Skills
Previous experience in hotel Front Office or Reservations is required
Good attention to detail and ability to work with reservation systems
Ability to work in a fast-paced, customer-focused environment
Benefits
Competitive salary package
Paid training and onboarding
Opportunity to work in an international hospitality support environment
Career growth opportunities within customer service and hospitality operations
Modern office facilities in Kuala Lumpur
To apply, please submit your application via this platform or email your CV to: thandeka.fortunate@cbtalents.org
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