The Assistant Outlet Manager supports the Outlet Manager in ensuring smooth daily operations, delivering excellent member experiences, and maintaining high operational standards across the outlet. This role plays a key part in supporting team leadership, operational execution, member engagement, and outlet performance. The ideal candidate is hands-on, service-oriented, and proactive, with strong organisational and interpersonal skills, and a passion for creating a welcoming and well-managed coworking environment.
I) Operations Management
- Lead and supervise the day-to-day operations of the outlet, ensuring smooth, efficient, and high-quality service delivery.
- Proactively engage with members to ensure satisfaction. Investigate and resolve complaints swiftly and professionally, implementing solutions that enhance member experience.
- Act as the primary point of contact with building management and landlords, addressing facility-related issues promptly and effectively.
- Support the Outlet Manager in managing membership contracts.
- Participate in the pre-opening process by ensuring the seamless setup and successful launch of a new outlet.
- Lead and collaborate with Facility Management and Project to manage outlet enhancement.
- Lead and collaborate with Sales and Marketing & Community to drive outlet occupancy and community.
- Continuously identify and implement ideas that drive team efficiency, service quality, and overall outlet performance.
II) Manpower Management
- Plan and manage manpower scheduling to ensure optimal coverage and productivity across all shifts.
- Interview, hire, and onboard new team members, ensuring a smooth transition and alignment with company standards and culture.
- Manage, motivate, and support an exceptional outlet team, fostering a collaborative, positive, and performance-driven work environment.
III) Administration & Reporting
- Prepare and submit comprehensive daily, weekly, and monthly operational reports.
- Monitor and maintain appropriate stock and supply levels to support uninterrupted operations.
IV) Others ad hoc tasks as and when assigned by superior.
- Candidate to possess a Diploma / Bachelor’s degree in Business Management, Hospitality, or related field required.
- At least 3 (THREE) years of customer service management experience is preferred.
- Excellent command of spoken and written English, leadership, time management, customer service, good negotiation, empathetic, teamwork, self-management, listening, interpersonal skills, and the ability to think out of the box
- Strong leadership and team management skills.
- Self-starter individuals with a strong drive to achieve.
- Strong organizational and problem solving abilities.
- You must be ambitious, dynamic, self-motivated and customer centric.
- To complete projects on schedule, you must be able to multitask, work under pressure, have critical thinking skills, and be able to prioritize.
- A passion for creating a vibrant and collaborative community within the coworking space.
- Able to work on weekends when required.
