About Us : Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age, connecting them with top-tier IT vendors and delivering our own innovative services and proprietary solutions.
Why Noventiq? Our success is driven by a robust three-dimensional strategy focused on expanding our market presence, diversifying our product portfolio, and enhancing our sales channels. Through strategic M&A activities, we are poised to capitalize on industry consolidation and achieve unprecedented growth. With a dynamic team of approximately 6,400 employees operating in around 60 countries, we have a significant footprint in regions with immense growth potential, including Latin America, EMEA, APAC, and a notable presence in India.
Your Opportunity : Join a globally recognized organization, celebrated with multiple "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives and collaboration is a cornerstone. Be a part of our journey to drive digital transformation worldwide.
Ready to Make an Impact? If you're passionate about shaping the future of digital transformation and cybersecurity, we want you on our team. Join us and be a part of a global organization where your contributions are valued and your potential is limitless.
We’re looking for Cloud Delivery Engineer to bring your talent to Noventiq Malaysia. You’ll be a part of our Delivery team.
What You’ll Do
Implementing all the processes and activities related to Managed Services which can be supporting them to customers or partners, including but not limited to follow responsibilities:
v Operation And Support
- Design, deploy, and manage cloud infrastructure using platforms such as Azure & AWS.
- Responsible for Customer's Infrastructure Environment/Systems/Applications
- Provide the Operation, Administration, and Maintenance of the Customer's systems or Applications
- Automate cloud operations using Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or ARM templates.
- Monitor system performance, availability, and security using cloud-native and third-party tools.
- Collaborate with DevOps and development teams to support CI/CD pipelines an container orchestration (e.g., Kubernetes, Docker).
- Implement and maintain cloud security best practices, including identity and access management, encryption, and compliance.
- Troubleshoot and resolve issues related to cloud infrastructure and services.
- Optimize cloud costs and resource utilization.
- Stay up to date with the latest cloud technologies and trends.
- Coordinate with internal and external teams to resolve any arising issues
- Provide the Operation, Administration, and maintenance of the Customer's systems or Applications
- Responsible for solving any problems while operating the Application/System/Infrastructure
- Coordinate with internal and external teams to resolve any arising issues
- Incident management (create, update, respond, and resolve the ticket in ticketing system)
- Problem management (receive, test, reproduce, classify, and report any problem ticket to the Development if any)
- Request management (maintain, control, execute, changes, service requests and respond back to customers)
- Responsible for answer to customer inquiries on the telephone, through online methods, and by e-mail.
- Provide the analyst/troubles shooting for the critical incident and report the RCA
- Conduct independent case research tools, databases, knowledge bases, etc.,
- Contribute to the technical content in online knowledge base.
- Interfaces with customers on general and specific issues within areas of functional expertise.
v Monitoring
- Installation, set up, configuration and customize the monitoring system
- Responsible to resolve any system issue reported by monitoring tool.
Requirements
- Have more than 2- 3 years in Cloud Ops, Infrastructure Management, IT Managed Services…
- Background: Computer Science Fundamentals
- English skills: Intermediate level
v Technical Skill
- Active Directory - Basic configuration, Network basic troubleshooting, Printer - Basic configuration,
- Driver Installation, Application Installation, Troubleshooting Windows OS
- Have experience with one of the below System advantages: Salesforce, SharePoint, MS Dynamic, Tableau,
Benefits And Allowance
- Working time: Mond-Fri, 9AM - 6PM (Office )
- Attractive Bonus, & Allowances for mobile, transportation, parking
- Opportunities to work with global colleagues from different cultures
- Premium Healthcare insurance for employees and family (spouse/children)
- Annual Health check-up
- External and Internal Training Opportunities are sponsored by company
- Birthday paid day-off & Birthday gift
- Recognition program, Referral program
- Working device provided
- Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
- Annual Salary Review & Promotion
Don’t forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates.
Location: Kuala Lumpur - NQMYS, Kuala Lumpur, Kuala Lumpur, Malaysia
