Customer Service Specialist

3.1

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Malaysia

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

Provide professional support to customers in English via phone, email and online chat.
Guide customers to complete the online order and payment process.
Handle customer issues efficiently and escalate urgent matters when necessary.
Accurately record customer information and strictly adhere to data security regulations.
Work with the team to continuously optimize service quality.
Achieve the performance goals (KPIs) set by the company.

Qualification

sCollege or Bachelor's degree (any major, communication, English or related fields are preferred)
.Fresh graduates are welcome to apply
.More than 6 months of customer service experience (any industry) is a plus

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Required Skil

e.
Preferred Ski

us.

Jobs in Malaysia » Jobs in Greater Kuala Lumpur » Customer Service Specialist

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