About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
UOB Innovation Hub 2 (InnoHub 2) is a newly established technology centre located in Kuala Lumpur. It is part of UOB Group Technology and Operations, focused on delivering innovative financial technology solutions that drive business growth and digital transformation.
About The Department
The Technology and Operations function comprises five specialized teams: business partnership, technology, operations, risk governance, and planning support and services. These teams collaborate to harness the power of technology in supporting UOB’s physical and digital banking services and operations. This includes developing, centralizing, and standardizing technology systems and banking operations across Singapore and our overseas branches.
Job Responsibilities
As a Technical Delivery Manager in the Enterprise Workflow System (EWF) team, you will be responsible for designing, developing, and maintaining enterprise-grade workflow solutions. You will work closely with system analysts, architects, and other developers to deliver high-quality solutions that meet business needs and comply with UOB’s technology standards.
Key Responsibilities
- Lead end‑to‑end delivery for projects, enhancements, change requests, and releases.
- Coordinate cross‑functional delivery activities across Business Analysts, System Analysts, Development, QA, Architecture, Infrastructure, and Vendor teams.
- Facilitate requirements clarification, impact assessment, and solution discussions with business and technical stakeholders.
- Ensure proposed solutions are feasible, aligned with enterprise architecture, and compliant with security and control standards.
- Oversee and track development progress, quality, technical risks, and readiness across environments.
- Work with Test Manager to ensure SIT/UAT readiness, coverage, and timely defect resolution.
- Prepare and manage technical implementation plans, deployment sequencing, and post‑release validation activities.
- Manage vendor delivery quality, ensure timely submission of deliverables, and maintain consistent collaboration across teams.
- Ensure all delivery activities adhere to UOB’s SDM methodology, governance requirements, and quality standards.
- Provide clear and timely updates to Project Managers, Business Stakeholders, and Leadership.
Job Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- Minimum 6 years of experience in technology delivery, with strong grounding in System Analysis, Business Analysis, or Project Management.
- Strong analytical ability to interpret business requirements and assess system impacts.
- Experience in banking workflows, such as customer onboarding, credit operations, branch services, or compliance processes.
- Strong capabilities in process mapping, requirement refinement, and identifying upstream/downstream impacts.
- Strong technical foundation with prior experience in software development, solution design, or system integration, enabling effective discussions with developers and architects.
- Experience managing multi-system, multi-vendor, or cross-country delivery environments.
- Strong project coordination capabilities including timeline planning, dependency management, risk/issue tracking, and stakeholder communication.
- Familiarity with enterprise solutioning, integration patterns, workflow processing, and testing lifecycle (SIT/UAT).
- Strong communication, problem‑solving, facilitation, and decision‑making abilities.
- Ability to work collaboratively across functions and manage ambiguity in fast‑moving delivery environments.
Good To Have
- Experience with IBM Business Automation Workflow (BAW).
- Experience with IBM Datacap for document classification, extraction, and automation.
- Familiarity with the IBM FileNet / Case Manager / ICN platform ecosystem.
- Strong ability to understand application logic, integration flows, performance considerations, and production behavior.
- Exposure to DevOps practices, including version control, CI/CD pipelines, and automated testing tools.
Be a Part of the UOB Family
UOB is an equal opportunity employer. We do not discriminate on the basis of age, race, gender, color, religion, sexual orientation, physical or mental disability, or any other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications.
If you require any assistance or accommodations during the recruitment process, please inform us when you submit your online application.
Apply now and make a difference
Additional Requirements
Develop, Engage, Execute, Strategise
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
