IT Technical Support (Helpdesk) & Network Infrastructure Management
Install, configure, and hand over PC workstations and IT end devices to users
Handle and document IT tickets using the corporate helpdesk system
Analyse issues and perform troubleshooting.
Support administration of LAN, WiFi, Windows servers, clients, and related systems
Assist with Active Directory, DNS, DHCP, VMware, and other IT services
Maintain Network Infrastructure
Configure, deploy, and troubleshoot Layer 2/3 switches.
Administer firewalls, including security policies, NAT, VPN, and traffic inspection.
Optimize network performance and plan for capacity.
Support wired and wireless infrastructure, including enterprise Wi-Fi and authentication.
Implement secure remote access for contractors and vendors.
Apply cybersecurity controls and coordinate with vendors for compliance.
Monitoring & Visibility
Conduct root-cause analysis for outages and connectivity issues.
Administer virtualization platforms (VMware), including provisioning, patching, and backups.
Coordinate with vendors for hardware and storage health.
Documentation & Compliance
Maintain accurate network and system documentation.
Support audits and assessments.
Physical Security (Door Access Control & CCTV)
Administer door access control systems.
Monitor and investigate alarms and violations; prepare incident reports.
Troubleshoot and maintain controllers, readers, locks, and related hardware/software.
Diagnose, repair, and maintain CCTV cameras, recorders, and server/network connections.
Manage user permissions in compliance with SOPs and organizational policies.
Recommend improvements for efficiency, security, and scalability.
Backup & Restoration Administration
Define and execute backup jobs for servers, databases, VMs, and physical clients.
Configure backup and retention policies to meet compliance and business needs.
Monitor backup logs, troubleshoot failures, and prepare weekly reports.
Manage backup storage utilization, deduplication, and plan for capacity growth.
Qualifications
JOBREQUIREMENTS:
Degree in Information Technology or Computer Studies or equivalent
Minimum 3 years of experience in a production or manufacturing environment
Experience with workplace and server administration (AD, DNS, DHCP, VMware)
Basic understanding of LAN/WAN topology
Structured, independent, and reliable working style with good teamwork skills
Good English skills (spoken and written)
Why Is This a Great Opportunity
Hybrid Skill Development: Unlike narrow roles, this position blends Network Engineering (Firewalls, L2/L3 Switches) with Systems Administration (VMware, AD), making you a highly versatile "T-shaped" engineer.
Infrastructure Ownership: You aren't just "resetting passwords." Managing Network Infrastructure and Security Policies (NAT/VPN/Traffic Inspection) gives you high-level responsibility over the company's digital backbone.
Cybersecurity & Compliance Exposure: Assisting with audits and implementing cybersecurity controls is a massive resume builder, as these are currently the highest-paying skills in the IT market.
Physical-to-Digital Integration: Handling Physical Security (CCTV/Access Control) alongside Server Backups (VMware/Deduplication) gives you a rare 360-degree view of organizational security that most IT roles lack.
Manufacturing Sector Stability: Roles in production environments are typically more stable and offer complex, real-world troubleshooting scenarios that improve your ability to work under pressure and minimize downtime.
