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🌟 We're Hiring: Executive - Trainer (Japanese Bilingual)! 🌟
We are looking for a dedicated and skilled Executive - Trainer who is fluent in Japanese and English to join our team in Kuala Lumpur. The ideal candidate will possess strong training abilities, excellent communication skills, and a passion for developing others.
📍 Location: Kuala Lumpur, Malaysia
⏰ Work Mode: Work from Office
💼 Role: Executive - Trainer (Japanese Bilingual)
End-to-End Onboarding: Structure, deliver, and manage product, system, and process knowledge training for new customer support hires.
Senior Development & Upskilling: Design and conduct advanced upskill modules and refresher courses for senior staff to ensure optimal performance.
Performance Metrics & Coaching: Assess and monitor trainee scores during training phases, building customized performance enhancement strategies and feedback loops.
Operational Excellence: Track and align classroom training delivery directly with operational KPIs and strict quality assurance parameters.
Cross-Functional Alignment: Partner seamlessly with local and client Operations, Quality Assurance (QA), and HR units to synchronize training materials with continuous updates.
Japanese: Native fluency required (essential for deep process compliance and native-level market delivery).
English: Professional business-level proficiency (for internal management reporting and cross-functional team alignment).
Tenure: 3+ years of dedicated professional experience in Corporate Training, Learning & Development (L&D), or instructional coaching.
Tech Stack: Strong command over both Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace environments.
Core Strengths: Outstanding presentation, classroom control, and performance-coaching capabilities.
Formal certifications from recognized global L&D bodies or educational institutions.
Deep understanding of adult learning principles and interactive training methodologies.
Prior domain experience within a high-volume BPO or Contact Center setting.
Ready to make an impact? 🚀 Apply now and let's grow together!
