About Us
M.S. Star Travel Agencies Sdn Bhd is a travel agency specializing in providing exceptional travel and tourism services. With a team of less than 50 dedicated employees, the company is committed to offering personalized and memorable travel experiences to its customers. Established with a mission to create unforgettable journeys for all travelers, M.S. Star Travel Agencies Sdn Bhd aims to be a leading player in the travel industry. The company's vision is to become the preferred choice for travelers seeking reliable and top-notch travel services. Their objectives include delivering high-quality travel packages, ensuring customer satisfaction, and promoting tourism in various destinations.
- Lead, mentor, and manage a team of tour consultants to achieve departmental goals.
- Ensure accurate updates of work-in-progress (WIP) bookings and maintain customer inquiry records in trackers.
- Organise weekly department meetings to review progress, provide feedback, and strategise for future initiatives.
- Develop and monitor key performance indicators (KPIs) to improve team and departmental performance.
- Foster a positive and collaborative work environment that encourages teamwork and innovation.
- Oversee the design, pricing, and execution of domestic and international tour packages to ensure they cater to client needs.
- Collaborate with the Product Development Team to select tour products and identify suppliers.
- Create and execute marketing strategies to promote tour products and boost customer engagement.
- Ensure timely and professional client communication via phone and email.
- Provide accurate information on travel-related matters, including airfares, itineraries, and tour packages.
- Monitor and analyse key performance metrics to ensure alignment with departmental goals and identify areas for improvement.
- Resolve internal and external conflicts to maintain smooth operations and excellent client relationships.
- Build and maintain relationships with local and international partners to ensure compliance and foster mutual growth.
- Manage the Tours Department budget, ensuring profitability and preparing financial reports for senior management.
- Mentor and train new team members to ensure effective integration and skill development.
- Stay updated on travel trends, new destinations, and emerging customer preferences.
- Ensure compliance with all travel industry regulations and safety standards.
- Prepare detailed reports on team performance, progress, and departmental developments.
Requirements
- Minimum 8 years of experience in the tourism and travel industry, with at least 4 years in a leadership role.
- Bachelor’s degree in Tourism, Hospitality, Business Administration, or related fields.
- Strong leadership, organisational, and communication skills.
- Proficiency in travel management software and tools.
- Demonstrated ability to develop KPIs, manage budgets, and drive operational excellence.
- In-depth knowledge of travel destinations and industry regulations
Benefits
- Competitive salary with performance-based increments.
- Opportunities for professional development, including training, seminars, and industry events.
- Exclusive travel discounts, including nett fares for personal and family travel needs.
- Flexible work culture with a casual dress code and flexible working hours.
- Medical cover, including a medical allowance and insurance benefits.
- A vibrant workspace featuring a collaborative and inclusive team culture, with team-building activities.
- Centrally located office for efficient commutes.
- Work-life balance with a five-day work week, annual leave, and performance bonuses.
