As an IT System Support Executive, you will provide operational and technical support for the organization’s systems, ensuring smooth day-to-day functioning, issue resolution, and data integrity. You will work closely with the IT team to troubleshoot problems, implement solutions, and support system users.
Roles and Responsibilities
- Provide 1st and 2nd level support for IT systems in accordance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
- Investigate, troubleshoot, and resolve system issues, escalating unresolved problems to relevant IT or project teams.
- Guide users on workarounds and proper system usage for common issues.
- Perform data management tasks, including uploading, import/export, and patching.
- Conduct data analysis and generate reports or statistics for management review.
- Collaborate with cross-functional teams to support system updates, enhancements, and maintenance activities.
Required Technical and Professional Expertise
- Diploma, Bachelor’s Degree, or Professional Certificate in Information Technology, Computer Science, or related field.
- Customer service experience is preferred.
- Willingness to work shifts, including weekends and public holidays.
- Proficiency in English and Mandarin, for effective communication with system users.
- Fresh graduates are encouraged to apply.
