Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
Job Summary**
The Executive of Maxis Center (EoMC) Analyst is responsible for delivering exceptional customer service and sales support within a Maxis Center, ensuring a positive customer experience and meeting sales targets for Maxis products and services.
Job Responsibilities**
- Provide comprehensive customer service, including addressing inquiries, resolving issues, and handling complaints professionally and efficiently.
- Educate customers on Maxis products, services, and promotions, demonstrating features and benefits to drive sales.
- Process new subscriptions, upgrades, and other customer transactions accurately and promptly.
- Achieve individual and team sales targets for mobile plans, devices, broadband, and other value-added services.
- Perform administrative tasks such as stock management, cash handling, and maintaining accurate customer records.
- Adhere to all company policies, procedures, and service standards.
- Participate in training and development programs to enhance product knowledge and sales skills.
- Maintain a clean, organized, and inviting environment within the Maxis Center.
- Identify opportunities for cross-selling and up-selling to maximize customer value.
- Collaborate with team members to ensure smooth operations and a cohesive customer experience.
Job Qualifications**
- Minimum qualification or equivalent. A Diploma or Degree in Business, Marketing, or a related field is an advantage.
- Proven experience in a customer service or retail sales environment, preferably within the telecommunications industry.
- Strong interpersonal and communication skills, with excellent command of both written and spoken English and Bahasa Malaysia. Proficiency in other local languages is a plus.
- Results-oriented with a strong sales acumen and the ability to meet and exceed targets.
- Customer-focused with a passion for delivering exceptional service.
- Proficient in using computer systems and basic office software.
- Ability to work flexible hours, including weekends and public holidays, as per retail operational needs.
- Possess a positive attitude, strong work ethic, and the ability to work effectively in a fast-paced environment.
- Demonstrated ability to handle challenging customer situations with patience and professionalism.
What’s next?
- Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
