JOB DESCRIPTION FOR CUSTOMER SERVICE ASSOCIATE_RETAIL
Designation: Associate Customer Support
Location: Cyberjaya, Malaysia
Experience: NA
Language proficiency required: Japanese and JLPT N1 certified
Position Summary: Handle live contacts of customers and provide appropriate solution to their
queries
Prior Experience In Ecommerce Preferred
Roles and Responsibilities
Handle phone calls with customer queries and provide resolution to end users
Escalate priority issues per Client specifications to the immediate lead as applicable
Provide inputs on process changes and best practices.
Stay updated with new updates, process changes and updates.
Maintain Exemplary Attendance and Punctuality
Any Ad-hoc responsibilities as designated by the supervisor
Key Deliverables (KRA Measure)
Provide exemplary customer satisfaction
Meet quality standards on all handled contacts
Complete 9 hours of staffed time on all rostered days
Handle contacts while maintaining KPI targets as per agreed limits
Applicant’s Specifications & Qualification
Excellent customer service skills
Excellent verbal communication skills in Japanese
Passionate towards serving the customer and displays high levels of customer
obsession
Open to work in rotational and night shifts
Candidate must be college or vocational school graduates or possess comparable work
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