Agent - Air Export Operations

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Petaling Jaya, Malaysia

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Air Export Files and reporting
Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Ensure accurate and timely client and vendors billing
Interact with our customers in arranging their international shipments, meeting customer
service standards
Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
Meet compliance at all times to regulations internal and external in accordance with government regulations
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs
Meet KPI standards in accordance with the Company’s procedures
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Take on additional assignment as required, supporting company needs.

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