This position strictly requires fluency in Mandarin (speaking, writing, and typing).
Deliver prompt, accurate, and effective solutions to all customer-related issues.
Handle inbound and outbound customer inquiries efficiently and professionally.
Ensure a high level of customer satisfaction through excellent service and timely follow-up.
Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.
Manage a high volume of incoming calls, chats, and messages across various platforms.
Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.
Accurately document customer interactions, process transactions, and track daily issues or requests.
Adhere to internal communication protocols, guidelines, and company policies at all times.
Able to work extra hours
Able to communicate with all level from Management, client, co-workers
Requirements
Achieve at least SPM education.
Previous working experience in customer service, or customer service related fields ( Telemarketing, Billing, Customer Liaison ) is an added advantage, but not essential
Fresh graduates are encouraged to apply.
This position strictly requires fluency in Mandarin (speaking, writing, and typing).
Possess strong communication skills through online platforms (chat, email, messaging apps, ).
Knowledge in handling basic computer (Microsoft Excel/Word ).
Good communication and interpersonal skills.
Ability to multi-task, prioritize work, and manage time effectively
