About the Role
This is a dual-channel commercial role responsible for running both the sales and supply sides of Carousell Mobile Malaysia's online operations. You will handle all inbound buyer chats to convert sales, and all inbound supplier chats via Qontak to secure supply collection — then log every conversion in detail into Google Sheets for the operations team to process.
You own the front-end of both channels. Once a supply collection is confirmed, you hand off to the operations team for physical pickup and fulfilment. This role suits someone who is organised, fast with communication, commercially sharp, and takes full ownership of their numbers across both directions.
What You Will Do
Sales — Buyer Chat Handling & Conversion
Manage all inbound buyer chats across online platforms (Carousell, Lazada, and others)
Respond promptly and professionally to queries on product condition, warranty, pricing, and delivery
Convert inbound leads into confirmed sales through clear, persuasive communication
Handle objections confidently and guide buyers toward a purchase decision
Identify opportunities to upsell higher-value devices or suggest relevant alternatives
Execute follow-ups on cold or pending leads to recover lost conversions
Execute WhatsApp broadcast campaigns to past buyers with relevant offers
Supply — Supplier Chat Handling & Collection Conversion
Manage all inbound supplier chats via Qontak (Carousell Mobile Sellto, Lazada, and other supply channels)
Respond to seller enquiries on pricing, device grading, and collection process
Convert supplier leads into confirmed supply collection appointments
Coordinate collection handoff to the operations team once supplier is confirmed
Follow up on pending or uncommitted suppliers to close the supply pipeline
Data Entry & Google Sheets Logging
Log every sales conversion in detail into the designated Google Sheets tracker
Log every supply collection confirmation with full details — device info, seller contact, collection date, and status
Keep all records up to date in real time to enable smooth ops processing
Flag discrepancies or data issues to the Malaysia lead immediately
Coordination & Reporting
Coordinate with the operations team (Uze) on fulfilment, delivery updates, and supply collection scheduling
Flag recurring buyer or supplier issues to management for process improvement
Track personal conversion metrics across both channels and report weekly performance
