Job Description
You will join SEEK as a Senior Business Analyst in the AI and Platform Services (AIPS) Delivery and Operations function, reporting to the Program Manager and working with AI Product Managers, Engineers and Data Scientists — including the Pricing and Performance team — to deliver high-value AI products using cutting-edge technology.
You will lead complex business analysis across AI product initiatives, from requirements and process design through to agile delivery, risk management and change adoption, ensuring new AI-driven systems and processes deliver measurable business outcomes that support SEEK's purpose of helping people live more fulfilling and productive working lives.
Key Responsibilities
- Engage stakeholders to define AI product initiative scope, objectives and deliverables, and gather and validate requirements and feedback across the lifecycle.
- Lead the collection and documentation of complex business requirements, user stories, use cases and acceptance criteria for AI product initiatives.
- Analyse, prioritise and trace requirements, clarifying scope, dependencies and business value to guide decision-making.
- Map and document current ("as-is") and future ("to-be") business processes to enable business transformation and AI-driven improvements.
- Support solution design and assess proposed solutions against stakeholder needs, ensuring they deliver measurable value and quality outcomes.
- Drive agile delivery by leading iteration planning, backlog refinement, reviews and retrospectives, monitoring progress and driving continuous improvement.
- Identify and manage technical, operational and market risks, support change management, and help embed new systems or processes with stakeholders.
- Facilitate workshops and cross-functional meetings, coach and mentor junior team members, and share best practices across BA and AIPS communities.
- Collaborate on test case development and support testing and defect resolution to ensure solutions meet agreed requirements and standards.
- Liaise with third-party vendors as needed, supporting SLA compliance and contributing to recruitment and onboarding activities in the team.
