We are seeking a proactive and detail-oriented Debt Recovery Officer to join our growing team.
The Debt Recovery Officer is responsible for managing overdue customer accounts and recovering outstanding payments through effective communication, negotiation, and follow-up activities. The role involves coordinating with customers, legal representatives, and internal departments to ensure timely collections while maintaining professionalism and compliance with company policies and relevant regulations.
Key Responsibilities:
- Contact customers via phone calls, email, WhatsApp, and written notices regarding overdue accounts.
- Follow up consistently on outstanding debts to ensure timely payment collection.
- Negotiate repayment plans, settlement arrangements, and payment schedules with customers.
- Prepare and compile required documentation for legal action and submit summon-related cases to appointed lawyers.
- Update and maintain accurate customer records, payment history, and collection activities in the system.
- Monitor delinquent accounts and escalate high-risk or unresolved cases when necessary.
- Prepare weekly collection reports and account status updates for management review.
- Handle customer inquiries, disputes, and complaints professionally and efficiently.
- Ensure all collection activities are conducted in compliance with company policies and applicable legal regulations.
- Collaborate with internal departments to resolve billing discrepancies and account-related issues.
- Achieve assigned collection targets and support overall recovery performance objectives.
