- To perform the coordinating role and focus on specific designated customers of the company and take ownership.
- To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
- To proactively providing administrative assistance to the Account Management department.
- To handle designated customer inquiries.
- To work closely with the account managers to uncover customer requirements, qualify opportunities and propose the right solution.
- To work together with the customer account managers to safeguard strategic relationships with the designated key accounts.
- To review and implement process improvement where applicable.
- To be responsible for special projects as deemed necessary by the management
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