Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for an SMB Account Manager to join our team in contributing to successful client relationships with clients in selected APAC markets. You will be responsible for making sure that clients renew their contracts and grow with LinkedIn’s Talent Solutions products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn’s solutions best meet the clients’ needs.
Responsibilities:
- Manage and execute contract renewals, upsells, and cross-sells to maximize contract value while enhancing customer relationships.
- Develop and maintain strategic account plans to identify customer requirements, mitigate risks, and drive on-time renewal closures.
- Establish and maintain deep relationships with multiple stakeholders across customer organizations, acting as a trusted advisor.
- Provide accurate and timely forecasts of renewals and sales opportunities within your territory.
- Utilize CRM and sales tools to drive systematic, insight-led customer engagement and maintain pipeline hygiene.
- Collaborate cross-functionally to ensure customer success and align solutions with customer business goals.
- Proactively share market insights with the product and marketing teams to drive strategic initiatives.
