We are seeking a detail-oriented and proactive Accounts Receivable & Operations Specialist to manage the sales and finance operations of our organisation. This role is critical in ensuring smooth end-to-end processes from sales to procurement and subscription contract management while maintaining excellent customer relationships and managing accounts receivable (AR). The ideal candidate should have experience with subscription-based billing and reporting, particularly in Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) models.
Key Responsibilities
1. Accounts Receivable (AR) and Customer Management (60%)
- Prepare and issue accurate sales invoices to customers.
- Respond to customer finance-related inquiries, including requests for Statements of Account (SOA) and payment clarifications.
- Monitor and manage AR, ensuring timely follow-ups on outstanding payments.
- Resolve customer disputes and escalate issues when necessary to ensure efficient cash flow.
- Maintain customer finance records and ensure compliance with company policies and financial regulations.
2. Sales and Finance Operations (20%)
- Oversee the complete sales-to-procurement lifecycle, including processing Sales Orders (SO), Purchase Orders (PO), and procurement tasks.
- Manage subscription contract lifecycle, including renewals, amendments, and compliance tracking.
- Collaborate with the sales team to ensure accurate and timely updates in sales operations and reporting.
- Ensure smooth and efficient processes in procurement and vendor coordination.
3. Subscription and Recurring Billing Management (10%)
- Handle monthly MRR billing management, ensuring accuracy and timeliness of invoices.
- Manage and monitor subscription and usage-based billing processes, ensuring data integrity.
- Prepare detailed reports for MRR, ARR, and subscription usage metrics for management review.
- Identify and resolve discrepancies in subscription billing and usage data.
4. Process Improvement and Reporting (10%)
- Identify opportunities to optimise sales and finance workflows to improve efficiency and accuracy.
- Prepare and maintain detailed records, reports, and dashboards related to sales, procurement, MRR, ARR, and AR management.
- Support management in financial audits and compliance reviews as required.
5. Collaboration
- Liaise with cross-functional teams, including sales, procurement, and finance, to ensure alignment and seamless operations.
6. Travel
- Possibility of traveling to Singapore HQ (if the incumbent is based in Malaysia) twice a year for meetings or training.
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- 3+ years of experience in finance operations, accounts receivable, or a similar role.
- Familiarity with MRR and ARR billing processes and management.
- Strong knowledge of sales and finance operations, including SO, PO, procurement, and subscription billing processes.
- Experience in subscription and usage-based billing reporting preparation is essential.
- Excellent communication skills with a customer-centric approach.
- Proficient in finance tools and systems; experience with ERP systems like Dynamics 365 Business Central is a plus.
- Strong analytical and problem-solving skills.
- High attention to detail and ability to work under tight deadlines.
What We Offer
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Participation in quarterly team-building activities and an annual company trip.
- Competitive salary and benefits package.
aCloud is an equal opportunity employer, committed to diversity and inclusion in the workplace.
