Job description
- This role requires working from the office, as it is a hub-based position.
- Handle daily customers’ incoming and outgoing calls, emailing.
- Perform ID verification and follow up documents with customers for delivery of report on timely basis.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers’ request.
- Regular feedback to the management customer’s comments, feedbacks on our products and services.
- Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
- Assist in new product testing, implementation and launches.
- Responsible for deploying and applying all company policies, procedures and standards.
- Perform and achieve the KPI as assigned.
- Contribute to team effort by accomplishing related results as needed.
