Responsibilities:
- Showcase strong process-based culture. To lead, develop and motivate a high-performance team of support professionals to deliver excellent support and customer service in an accurate and timely manner.
- Builds and manages a team of Team leader, associates with a high level of employee satisfaction and commitment. Regularly communicates customer satisfaction survey results and other business critical metrics around performance and makes needed adjustments.
- Primary source of guidance to the Accounts Payable team. Continuously monitor team’s conformance to processes and adequacy of controls over duplication checks and accurate payments.
- Set up calls/meetings as and when required. Effectively communicates with all customer segments, SLAs, and business partners.
- Manage multiple accounts payable work streams and processes globally, including accurate and rapid processing & accounting, real-time reporting, internal escalation to drive proactive processing.
- Ensure distribution of work among team members in due fairness. Fosters collaboration and knowledge sharing between all team members. Provide/facilitate “tech-talks” with the team members, maintain and improve personal technical skills, review open and closed cases, and monitor daily activity in the queue.
- Analyses trends/data and drives development of plans to take advantage of potential opportunities.
- Reports out statistics and performance to the client manager and maintain healthy relationship.
- Run regular 1:1 with the team leaders and skip level meeting with the team members. Conducts regular effective Team meetings.
