The Operation Controller (OC) ensures the integrity, accuracy, and timeliness of daily accounting transactions across Accounts Receivable, Accounts Payable, Cash & Bank, and Fixed Asset processes. The role is responsible for maintaining strong internal controls, ensuring compliance with accounting policies, and supporting efficient month-end closing. The OC works closely with property teams and relevant stakeholders to ensure smooth financial operations, accurate reporting, and execution of key financial transactions at the Property.
Key Responsibilities:
Order To Cash (OTC)
Extract and provide necessary reports from Opera to BPO team in a timely manner e.g., daily trial balance report (for guest ledger, city ledger, and deposit ledger reconciliation), AR Aging report and long outstanding PM folios from Opera (for consolidated aging report).
Manage and file physical invoices, receipt (if applicable) per compliance requirement. Provide access to auditors upon request.
Coordinate with relevant parties to support invoice and receipt processing e.g., call travel agent (AR) to follow up remittance advice / follow up long outstanding invoice (if applicable).
Procure To Pay (PTP)
Review, follow up on, and/or settle AP-or purchasing-related open items as shown in the reports shared by BPO team; (e.g. open cash advances, outstanding balances and/or against prepayment ratio, direct AP ratio) to ensure clearance, proper documentation, and compliance with policies.
Verify accounting entries against actual activities using preliminary reports produced and shared by the BPO team; provide inputs of period-end accruals for unbilled expenses (if any).
Follow up on corrective actions related to property expenses, credit card settlements, cash advances, credit notes, and exceptions.
Securely store and manage physical invoices and tax documents; provide access to auditors upon request.
Conduct property-level accounts payable analysis (e.g., long aging AP invoice) to support financial oversight (where requested; by FC).
Liaise with local authorities and external accountants to provide required information or connect to align per new or change of regulations (if any).
Record to Report (RTR)
RTR Master Data
Gather supporting document, liaise with GSSC, and submit request related to RTR master data creation or modification need (if applicable).
Bank & Cash Management
Perform physical cash management including float management, cash deposit to bank, foreign exchange, petty cash & cash advance (if applicable) and ensure policy compliance.
Perform cash reconciliation with accounting record to ensure timely and accurate cash booking.
Review report, follow up on, and/or clear open items related to bank accounts to ensure timely clearance, proper documentation, and compliance with policies.
Be a focal point to contact with local bank to resolve some queries and open items.
Support to download electronic bank statement (if required) and share with the BPO team for further processing.
Intercompany
Gather data and prepare necessary details for intercompany adjustment. Review and confirm the correctness and completeness of cross charging details submitted to BPO for processing.
Review, follow up on, and/or clear open items related to intercompany transactions to ensure timely clearance, proper documentation, and compliance with policies.
Fixed Assets (FA), Project Costing and Lease Management
Support physical fixed asset management: tagging, transfers, retirements, impairments and annual physical count.
Provide project completion status for CIP-to-Asset transfers from operation point of view.
Maintain leases contract and collect all supporting documents required for processing lease life cycle.
Period-end Closing
Collect relevant data and prepare supporting document for non-recurring/ non-standard JE to BPO to process transactions.
Collect relevant data and prepare supporting document for amortization of prepaid expense.
Support GSSC and BPO for period-end closing: provide required details, approve management fee calculations, and address open items.
Review report, follow up on, and/or clear open items related to balance sheet reconciliation to ensure timely clearance, proper documentation, and compliance with policies.
Tax Compliance
Gather data and prepare necessary details for tax adjustment (if any).
Support on local operational tax filings (if any).
General Management
Act as a focal point for activities related to operational finance e.g., external auditor, local regulator, bank., and tax authorities.
Manage and file relevant physical documents related to accounting and tax record per compliance requirement. Provide access to auditors upon request
