As a Telesales Executive (Tele Marketer) with Mudah Certified, you will play a key role in our mission to become Malaysia’s largest digital dealer. You will connect with car buyers and sellers via phone, WhatsApp,to build trust, recommend the right cars, and close transactions fully online. This role demands strong communication skills, automotive knowledge, and the ability to convert leads into successful sales without face-to-face interactions.
Key Responsibilities
1. Lead Engagement & Conversion
Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.
Execute outbound calls to warm leads, presenting cars, financing options, and Mudah Certified benefits persuasively.
Understand customer needs (budget, preferred model, financing readiness, trade-in options) and provide tailored recommendations.
2. Customer Experience & Trust-Building
Build rapport through consultative, customer-first selling.
Clearly explain the value of buying with Mudah Certified (trusted dealers, warranty, transparent inspections).Handle objections confidently and guide customers through the complete digital purchase journey.
3. Process & Coordination
Schedule inspections, test drives, and dealer appointments via WhatsApp.
Coordinate with Certified Dealers, inspection teams, and financing partners to ensure smooth process flow.Maintain accurate, up-to-date records of leads, calls, and outcomes accordingly.
4. Compliance & Professionalism
Follow Mudah’s telesales compliance standards and protect customer privacy at all times.
Ensure full transparency in car details, pricing, and financing terms.Escalate issues such as dealer misrepresentation, delayed collections, or buyer disputes.
