Job Description
The Head of Vendor Education will lead the strategy and execution of Pandora’s global Vendor Education program, managing a team across EU & Turkey and APAC. This role is responsible for defining the vision, frameworks, and scalable solutions that drive vendor performance through targeted education initiatives.
The position focuses on building a data-driven education ecosystem: defining vendor cohorts, delivering relevant and localized content, and measuring the impact of education on key business metrics. The Head of Vendor Education will work cross-functionally with Local Markets, Product, COE and Cross-Functional teams to ensure education is embedded as a core lever for vendor performance and long-term growth.
Main responsibilities
Define Vendor Education Strategy & Vision:
Own and drive the global Vendor Education strategy, establishing a clear vision, roadmap, and priorities aligned with Pandora’s commercial and operational goals.Vendor Segmentation & Targeting:
Define and continuously refine vendor cohorts based on performance metrics, lifecycle stage, and strategic priorities to ensure tailored and impactful education interventions.Content Strategy & Development:
Oversee the creation and localization of high-quality educational content, ensuring it is relevant, scalable, and aligned with market-specific needs across regions.Engagement & Adoption:
Design and implement engagement strategies to maximize vendor participation and completion of training programs, leveraging multiple channels and formats to drive adoption.Performance Tracking & Impact Measurement:
Establish frameworks to track the effectiveness of education initiatives, linking training completion and engagement to measurable business outcomes (e.g., performance uplift, quality improvements).Team Leadership & Development:
Manage and develop a distributed team across EU & Turkey and APAC, fostering a high-performance culture and ensuring strong alignment on priorities and execution.Cross-functional Collaboration:
Partner with Commercial, Product, Vendor Operations, and regional teams to align on priorities, integrate education into vendor lifecycle processes, and ensure consistency across markets.Scalability & Continuous Improvement:
Build scalable processes, tools, and governance models for Vendor Education, incorporating feedback loops and data insights to continuously refine content and delivery approaches.Stakeholder Engagement & Governance:
Act as the central point of contact for Vendor Education across global and regional stakeholders, establishing clear governance frameworks, decision-making processes, and communication cadences. Ensure alignment on priorities, drive accountability across teams, and maintain structured feedback loops to continuously refine education strategy and execution in line with business objectives.
