About the Role
As a REFASH Retail Partner, you will be at the forefront of managing our offline stores, with full responsibility for achieving sales targets, maintaining a high level of customer satisfaction, and ensuring that store operations run smoothly. This role will also prepare you for future growth opportunities within the REFASH organisation, allowing you to shape the success of our stores through innovative sales strategies, team management, and strong business ownership.
Key Responsibilities
Sales & Business Operations
Drive sales initiatives to achieve targets, maximizing store revenue and profitability.
Plan weekly/monthly offline sales campaigns and align with stakeholders across different functions i.e. Marketing, Creative, Procurement
Oversee the financial and sales performance of stores, ensuring alignment with company goals.
Implement offline business strategies in line with broader company objectives.
Prepare and analyze monthly sales reports to identify trends and areas for improvement.
Store Management & Visual Merchandising
Maintain optimal store presentation through visual merchandising and strategic inventory placement.
Ensure Inventory procurement targets are met monthly.
Establish and uphold processes, sales, and service standards across offline retail locations.
Team Leadership & Development
Lead hiring, training, and scheduling for both full-time and part-time retail staff.
Conduct onboarding and training for new associates, fostering a culture of service excellence.
Oversee day-to-day operations, delegating tasks to ensure seamless store functionality.
Customer Service & Relationship Management
Maintain high standards of customer service, managing customer touchpoints such as cashiering and events.
Work closely with our Customer Experience team to provide customer support across various communication platforms (Email, Social Media, WhatsApp).
Manage relationships with sellers, including evaluating product drop-offs, negotiating offers, and resolving disputes.
Career Growth
At REFASH, we are committed to developing our talent. Successful candidates will have the opportunity to gain regional exposure and progress into higher roles within the organisation, managing our business across key markets in Singapore, Malaysia and Hong Kong.
