Job Description
The role of IT Support Analyst – South East Asia is really important to us.
The IT Support team are responsible for supporting and maintaining all aspects of the end user facing IT environment across Radius.
You will be a key part of the IT Support team, providing a vital front-line service to Radius colleagues across the group. You will also play a significant role as the company expands its IT Support offering and moves towards a follow-the-sun global support model as a result of significant continued international growth.
This position is based at our office in Kuala Lumpur, Malaysia and reports into our Head of IT Support (based in the UK)
Your responsibilities will include…
- Supporting and maintaining aspects of the group’s IT environment including PCs, servers, printers, network equipment, audio visual equipment and telephony systems.
- Hardware and software installations and upgrades.
- Carrying out ad-hoc IT support tasks as and when required with some after-hours work when necessary.
- Ensuring local/regional alignment with all group wide IT standards and procedures, advocating these standards and procedures in-region.
- Ensuring that all support requests are responded to within agreed timelines, appropriately prioritised and escalated to other technical support team/s if required.
- Proactively researching and recommending courses of action to prevent problems and to maintain high IT support service levels for our internal customers.
- Working with the Head of IT Support to define support initiatives and solutions for improving service efficiency and effectiveness.
- Keeping internal customers informed of any IT related issues that might impact their teams.
- Ensuring Change Management processes are followed for all system changes.
- Working with third party global technology partners as needed to ensure optimal approaches to cyber security and application support.
