- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace shipments as required.
- Utilize Process Monitors and Workflows on daily basis.
- Ensure timely movement and delivery of freight to customers.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client invoicing.
- Interact with our customers in arranging their shipments, exceeding customer service expectations.
- Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
- Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
- Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
- Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Ensure all customers' standard operating procedures are followed and updated.
- Meet KPI standards, as per the company procedures.
- Overseas communications, timely responses to emails and requests (internal and external).
- To take up additional tasks and responsibilities as and when required to meet the Department’s needs.
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