- Ensure smooth and timely freight process flow.
- Ensure accurate and timely client and vendors billing.
- Ensure accurate and timely data entry into our operating system.
- Interact with our customers in arranging their shipments, meeting customer service standards.
- Ensure all shipments processed comply with regulations at all times . This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per the DLSOP.
- Work with the team on meeting KPI standards, as per the company’s procedures.
- Monitor shipment reports to ensure total customer satisfaction.
- Daily review operational reports and work with team on updating event codes.
- Build and maintaining strong relationships with vendors and customers.
- To take up additional tasks and responsibilities as and when required to meet the Department’s needs.
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