CS Supervisor (Mandarin Speaker)

2.7

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Indonesia

Requirements

About the job CS Supervisor (Mandarin Speaker)

At least 3 years of experience in Customer Service, especially in Logistics and Shipping.
Excellent interpersonal and communication skills, with a positive attitude.
Strong ability to organizational and time-management skills, and able to manage multiple tasks simultaneously.
Proficient in Microsoft Office (Word, Excel, PowerPoint) and Familiar with Google Workspace.
Essential Skills :
Problem-Solving : Ability to handle difficult situations and find solutions to customer complaints.
Leadership : Strong team management and motivational skills.
Empathy : Understanding customers needs and ensuring they feel heard and valued.
Data-Driven Decision Making : Use of metrics and KPIs to monitor service levels and make improvements.
Placement : Jakarta Utara

Job Activity

Team Supervision & Coordination
Lead, supervise, and mentor the import customer service team to achieve operational KPIs.
Assign workloads, monitor team performance, and provide guidance to ensure service quality.
Conduct regular team meetings to share updates, improvements, and issue resolutions.
Customer Relationship Management
Handle inquiries and escalations from key customers regarding import shipments.
Build and maintain strong relationships with clients by providing timely and accurate updates.
Ensure consistent customer satisfaction by delivering professional and responsive service.
Compliance & Reporting
Ensure all import activities comply with local customs regulations and company SOPs.
Monitor KPI metrics (on-time delivery, documentation accuracy, service level, etc.).
Prepare weekly/monthly operational reports for management.

Jobs in Indonesia » Jobs in Jakarta, Jakarta, Indonesia » CS Supervisor (Mandarin Speaker)

More jobs