Job Description
About the Company
Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com.
About The Role
Digital Solutions Specialist - Indonesia
The Digital Solutions Technical Specialist represents Envista's full suite of digital hardware and software offerings to end-customers - private practices and Dental Service Organizations. The Digital Solutions Technical Specialist is an expert in end-to-end clinical workflows (from image acquisition to treatment execution) and uses this expertise to support territory sales goals through solution selling and technical support. This role forms deep end-customer relationships throughout the customer journey (pre- and post-sale).
What You’ll Do
- Become Technical and Clinical subject matter experts of Envista digital solutions, including but not limited to: DTX Studio, X-Guide, IOS, 3D CBCT, 3D Printing.
- Study competitive and adjacent products, technologies, clinical studies, industry trends, and other general information of interest to customers.
- Work trade shows / customer marketing & education events (e.g., Envista OpCo symposia / Forums)
- Actioning support requests from both the client and dealer
- Support case management: logging, prioritization, trouble shooting, closing and follow-up
- Communications with appropriate team members serving the client in the digital ecosystem
- Ensuring tasks committed to the client are completed in the appropriate time frame
- Installation and training of new client systems
Job Requirements
What You’ll Bring
- Experience: Min 4 years of business experience in the digital space
- Customer Service: excellent customer service and supportive skills
- Language Skills: Fluent English - oral and written.
- Travel: Required from time to time as part of role
- Sound judgment with the ability to make decisions and present recommendations with clarityand conviction to serve the business’ objectives.
- Data accuracy and timely submissions for all work
- A team player that can collaborate and build consensus within cross-functional areas.
- Strong interpersonal skills with the ability to quickly build relationships inside and outside of the organization
- Strong listening skills with the ability to assimilate information and translate it into business solutions.
- Excellent written and oral communication skills, professional appearance, attitude, and demeanour
Operating Company
Ormco
Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
