Quality Assurance Specialist

2.6

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

Indonesia

Job Description

Supervise & assure technical support & administation for Apple product run well.
As main PIC to solve service issues.
Coach & direct agent service team to maintain performance & service standard quality.
Assure service process align with quality & compliance standard by Apple.
Supervise, handle & conduct actions related to service issues proactively.
Initiate continuous improvement to improve effectiveness of service process.
Collaborate with traffic function to solve technical issues and improve end to end service experience.
Evaluate service performance and recommend improvement.
Assure customer satisfaction through fast & high quality service.

Job Requirement

Talents required who studied Information Technology or related major
Has 1-3 years experience in Retail, Warehouse, Logistic, Customer service, aftersales or Data analysis.
Strong communication in English oral & written.
Strong in leadership, relationship management, dan developing others skill.
Good analytical thinking & able to work under pressure.
Good exposure in business process analysis, data analysis & reporting.
Has good product knowledge, technical support and technology development.
Good understanding about Fraud control, SMK3.
Technology savvy (able to adapt with Technology development).
Willing to be placed in Jakarta office (full WFO).

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