Front Office Manager

Job Type   /   Job Level

Full-time   /   Manager

Company Location

Makassar, Indonesia

Lead and manage the front office team, including reception, concierge, and reservations staff
Develop and implement strategies to enhance guest satisfaction and operational efficiency
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Train and motivate front office staff to deliver high-quality customer service
Manage guest complaints and resolve issues promptly and professionally
Coordinate with other departments to ensure seamless guest experiences
Monitor and optimize front office performance metrics and guest satisfaction scores
Manage department budgets and control expenses
Ensure compliance with brand standards and local regulations
Implement and maintain efficient front office procedures and systems
Develop and execute revenue management strategies to maximize occupancy and revenue
Handle VIP guests and special requests with utmost care and attention to detail
Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

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