Reservation Manager

Job Type   /   Job Level

Full-time   /   Manager

Company Location

Lagoi, Indonesia

Lead, coach, and develop the Reservations team to deliver outstanding guest service.
Ensure all reservation inquiries and bookings are handled accurately and efficiently.
Drive room revenue through effective inventory management and upselling strategies.
Monitor booking trends, forecasts, and market demand to support business objectives.
Maintain reservation procedures and service standards in line with brand requirements and LQA standards.
Work closely with Revenue, Sales, Front Office, and other operational departments to optimize guest satisfaction and hotel performance.
Ensure reservation quality assurance, guest communication, and service excellence are consistently achieved.

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