Job Description
We are looking for an energetic professional with firm commitment to excellence to fill the post of Customer Service Assistant (Call Centre / Hotline).
Responsibilities
- Operate and monitor systems in the Control Room, including CCTV, access control, and alarm systems (fire, intruder, burglar, etc.).
- Respond to incoming calls and assist customers with their questions, concerns, and requests in a timely manner.
- Handle customer inquiries and complaints, and refer them to the responsible business units and/or teams to ensure smooth internal operations.
- Take charge during emergency situations and ensure proper reporting and coordination.
- Maintain accurate documentation and generate reports as required; promptly identify and report any faults or issues to supervisors.
- Provide administrative support in the Call Centre and perform other ad-hoc tasks as assigned.
- Monitor the performance and discipline of the control room team.
- Ensure compliance with company policies, procedures, and applicable laws.
Requirements
- Diploma / DSC or above in any discipline.
- At least 1 year of relevant experience in hotline/call centre/customer service fields; candidates with 3 years of supervisory experience will be considered an advantage.
- Responsible, communicative, people-oriented, a team player, and able to work under pressure.
- Good command of English, Cantonese, and Mandarin, with strong customer service and communication skills.
- Familiar with computer operations, good PC skills, and proficient typing skills in both Chinese (倉頡/速成) and English.
- Possess a valid Security Personnel Permit (SPP) & QAS is preferred; knowledge of CCTV, access control systems, and relevant laws is an advantage.
- Immediate availability is highly preferred; fresh graduates are welcome.
- Willing to work on shift duty, with night shift allowances provided.
For interested applicants, please send your resume with availability, present and expected salary by clicking “APPLY NOW” button below.
(Personal data collected will be used for recruitment purpose only)
PMC License Number: C-679433
Synergis is at the forefront of property and facility management services in Hong Kong and Mainland China. Our services span every stage of the property development process, from pre-management and consultancy, through pre-sale promotion and leasing, to management and maintenance of a competed building and facility. We provide our clients a total solution.
Founded in 1978, Synergis has built a strong reputation for excellent customer service with stringent quality management systems and standards over the past four decades, and are proud to be recognized as one of the leading property and facility management companies in Hong Kong and Mainland China. We today employ about 4,500 staff and manages about 88,000 residential units and about 7 million square metres of residential, commercial, industrial and other services space from both the public and private sectors. Our customers include private residential owners and owners corporations, government organizations, educational institutions, landlords, developers and investors.
In January 2022, China Resources Longdation Company Limited of China Resources Group acquired Synergis property and facility management services business. The acquisition enhanced Synergis’ overall business strength and long-term development capabilities in Hong Kong and Mainland China, which will ultimately benefit the Company and our customers.
