- High ownership and autonomy in a dedicated business support role
- Exposure to premium, customer-facing systems in a luxury environment
- Close collaboration with business stakeholders and a central IT team
About The Company
Our client is a premium, consumer-facing organisation operating within a luxury hospitality and lifestyle environment in Hong Kong. The business is well-established, financially stable, and continues to expand its member-focused services, supported by a strong local IT function.
About The Role
This is a dedicated L1 Application Support position supporting a single business unit within a high-end hospitality setting. The role is a standalone contributor, responsible for day-to-day application support and light general IT matters, while collaborating closely with a centralised local IT team for coordination and escalation. The role is fully onsite and highly visible to business stakeholders.
Key Responsibilities
- Provide L1 application support for core business systems, including club or membership management systems, digital membership card platforms, financial systems, and HR information systems
- Perform first-line troubleshooting, incident resolution, and user support
- Liaise directly with business users to understand issues and requirements
- Coordinate with the central IT team for escalations and system-related changes
- Support basic general IT matters when required (hardware, access, user issues)
- Maintain clear documentation and follow operational support procedures
Requirements
Must-Have
- Minimum 3 years of experience in application or IT support roles
- Proven ability to work independently as a sole contributor
- Hands-on experience supporting business applications or enterprise systems
- Strong problem-solving mindset with a proactive, can-do attitude
- Fast learner with the ability to adapt to new systems and environments
- Strong communication skills in English (spoken and written)
- Comfortable working directly with non-technical business users
Good To Have
- Experience supporting finance, membership, or HR systems
- Exposure to hospitality, lifestyle, or customer-facing business environments
- Experience working in a small IT team or standalone support role
What You’ll Gain
- High ownership and autonomy in a dedicated business support role
- Exposure to premium, customer-facing systems in a luxury environment
- Close collaboration with business stakeholders and a central IT team
- Stable, long-term opportunity within a growing organisation
