As a Financial Crime Operations Senior Lead, you will be responsible for developing and managing a team of Financial Crime Operations Team Leads and Specialists for specific SME areas. Your key objective is to ensure the effective assessment and mitigation of risks related to high-risk customers, while strictly adhering to AML/CFT regulations and aligning with Wise’s risk appetite and internal policies. The specialists on your team will possess an in-depth understanding of the unique risks associated with complex business structures, varied customer types and activities, and country-specific challenges, as well as the strategies required to mitigate these risks effectively.

In this leadership role, you will act as a vital connector between your operational team, which includes team leads and specialists, and Wise's senior leadership. This involves clearly communicating the overarching strategic objectives to your team and transforming these goals into actionable and pertinent directives that drive process optimization and performance improvement.

You'll be instrumental in aligning Wise’s overall mission and strategy with performance expectations, ensuring that your team’s efforts are efficiently strategized and executed for optimal success. This includes developing and owning a strategic roadmap spanning several quarters your team, enhancing processes, and cultivating a positive and empowering work environment. You will support your team’s growth and independence through comprehensive training, mentoring, coaching, delegation, and recognition.

As an experienced operations manager, you will design and implement customer-focused processes while maintaining a vigilant awareness of the risks inherent in the financial industry, specific product offerings, and regulatory requirements. Your approach will ensure that Wise's operations continually meet the expectations of our partners and regulatory bodies.

Job Responsibilities
 

• Leadership and people development: Drive team performance and cultural excellence to support sustainable business growth. Lead by example, demonstrating values and work ethic that inspire accountability, proactive problem-solving, and a growth mindset. Manage and develop a high-performing team by role modeling success behaviors. Focus on cultivating a high-performance culture through talent development, career check-ins, and recommendations for growth. Build strong teams by hiring, coaching, and fostering skills and competencies. Promote continuous improvement, knowledge sharing, and inclusion to empower your team to innovate and excel.

• Performance management: Foster a culture of excellence in your team by consistently meeting KPIs and SLAs in our metrics-driven environment. Refresh performance expectations to match business needs and address underperformance with clear action plans. Implement strong performance frameworks, provide actionable feedback, and ensure every team member operates efficiently.

• Operational management: In this role, you'll turn high-level plans into actionable changes and lead your team to success. You'll create phased implementation plans to minimize disruption and set clear metrics to track progress. Focus on optimizing team structure by managing recruitment and strategically placing staff. Continuously identify and address redundancies and inefficiencies. You'll develop scalable, compliant processes and collaborate with product and operational teams to enhance customer experience, boost automation, and meet financial and service goals. Strong data literacy is essential for analyzing complex data and making informed decisions. Governance is crucial; you'll escalate issues promptly, provide clear updates to senior leadership, and contribute to a customer-focused culture that balances regulatory objectives with excellent customer service.

• Quality assurance: Ensure the highest quality standards for your group's tasks by making decisions within established frameworks. Lead root cause analysis, turn insights into improvements, and mitigate risks. Ensure quality standards are integrated into processes, tools, and initiatives. Understand impacts, focus on findings, and propose actions for better outcomes. Collaborate with other functions, offering expertise to enhance processes and elevate quality across the team and organization

• Domain knowledge and expertise: Be a subject matter expert in Financial Crime areas with the ability to train and coach your team. Maintain a comprehensive understanding of our regulatory obligations and internal policies. Apply a risk-based approach to deterring and preventing money laundering and financial crime. Be able to represent the operational team processes and policies when working with internal auditing and testing parties.  Retain an understanding of the wider Financial Crime and regulatory landscape and take on best practices to your team. Own operational incident management: from initial detection to response and remediation. Liaise effectively with functions and stakeholders, ensuring clear and timely communication throughout. Be responsible for developing action plans, driving remediation efforts, and providing context and subject matter expertise during and after incidents. The Senior Lead supports product-related incident management, ensuring a response to all critical events.

• Project management: Effectively Lead projects from start to finish, prioritizing tasks and maintaining documentation. Communicate milestones, address blockers, and delegate tasks while monitoring progress. Articulate project impact and value, and engage with stakeholders from technical teams to senior management. Negotiate and influence cross-functional teams to drive momentum and align with strategic goals.

• Planning and execution: Ensure operational area plans are set in place and provide insights to other stakeholders. Take full accountability in delivering, updating and making sure your area is making progress on their goals by measuring the effectiveness of the output of the team. There is a clear strategy within your domain that is connected with the wider organisational key objectives, including impactful OKRs and goals based on these plans, and being able to confidently present plans to varied audiences. 

• Stakeholder management and communication: Lead complex projects with multiple stakeholders, setting priorities and ensuring timely delivery. Partner with Product to support group objectives and advocate for customer success. Manage diverse relationships, anticipate issues, and share key insights. Engage stakeholders promptly and lead discussions effectively. Communicate clearly and tailor messages to the audience, using data to deliver impactful and concise messages. Adapt to diverse stakeholders with confidence, ensuring professional and effective interactions.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Summary

We are looking for a Junior Product Manager to support the development and enhancement of internal digital platforms that enable merchant operations, workflow automation and business productivity.

This role focuses on improving operational efficiency, user experience and system adoption across internal stakeholders and merchant-facing processes.

Key Responsibilities

• Support feature development and optimisation of internal business platforms and digital tools
• Work closely with Operations, Customer Service, Sales and Technology teams to identify workflow improvement opportunities
• Assist in digitalisation initiatives such as process automation, reporting dashboards and system enhancements
• Coordinate product testing, rollout support and user feedback consolidation
• Maintain product documentation, SOP improvements and knowledge base updates
• Monitor product usage trends and assist in performance analysis
• Support cross-market implementation and alignment activities

• 2–3 years experience in product operations, digital product support, fintech, SaaS or operational transformation roles
• Strong coordination skills with structured execution mindset
• Comfortable working with technical and business stakeholders
• Detail-oriented and proactive learner

Good to Have

• Exposure to merchant solutions, payments ecosystem or operational systems
• Experience supporting internal productivity tools or workflow platforms

As our DevOps Engineer - Networks you’ll be responsible for designing, building, and operating the initial network automation, monitoring, and tooling stack for IT and OT network operations in the data centre. In this role you’ll establish first generation scripts, pipelines, standards, and documentation to move the organisation from manual operations to automated, code driven network practices, under support from the Network & Security Operations team.

Within this position, your scope will cover:

• Designing and implementing the first generation of network automation playbooks, scripts, and templates for standard changes, provisioning, and configuration compliance across IT and OT networks
• Selecting and implementing initial toolchain components (e.g. Git repository, CI/CD tool, Ansible/Terraform, basic test frameworks) defining how they will be used by the operations team
• Establishing and configuring core network monitoring and logging for the data centre (devices onboarded, alert rules, dashboards, basic SLOs) and integrating where possible with ITSM/CMDB/DCIM platforms
• Define and document standard operating procedures and runbooks for using automation and tools (how to request changes, how pipelines work, how to roll back)
• Support incident and problem management by providing tooling, diagnostics scripts, and data exports to accelerate root cause analysis and post incident reviews

Your technical skillset will include:

• Strong practical Python and shell scripting skills to build automation, small tools, and integrations without existing frameworks
• Hands on experience setting up at least one network automation/IaC stack (e.g. Ansible + Git + CI, or Terraform based workflows) from an early stage starting point
• Configuration and onboarding devices into monitoring/logging platforms (e.g. SolarWinds/PRTG, Prometheus/Grafana, Elastic/Splunk), define alert rules, and build useful dashboards
• Switching, routing, firewalls, and VPN in data centre or enterprise networks, including HA and basic segmentation designs
• Designing simple but robust automation patterns and coding standards suitable for use by operations engineers (idempotent changes, rollbacks, safety checks)

Level:   Medior R4

Location: Flexible (Kuala Lumpur, Singapore)

Type: Full-time B2B 

Department: Sales
Reporting To: APAC Sales Director

Reporting (Functionally) to: Presales Lead

About Innovatrics

Innovatrics is a global provider of biometric identity management solutions, delivering fingerprint, face, iris, and multimodal biometric technologies to government and enterprise customers worldwide. The company operates independently with a strong R&D foundation and a reputation for high NIST-ranked performance and scalable identity platforms.

Your Role

You’ll act as the technical backbone of the sales process working closely with Business Development Managers – helping our partners, system integrators and end clients understand how biometric technology works, aligning their business needs with our solutions capabilities, and ensuring a smooth transition from presales phase to purchase and implementation.

Geographic Scope

·        APAC region

Travel: 40–60% depending on active programs.

Why This Job Is Exciting

As a Pre-Sales Engineer, you will be in direct contact with our customers from diverse industries, regions, and cultures. Your role is critical to close the sales process, with trust in the technical capabilities of our solutions being a key pillar of successful sales. You will act as the technical expert during the sales cycle, working closely with our sales and solutions teams to align customer needs with our technology. Your contributions will directly impact our growth and client satisfaction, making you a vital part of the company's success.

Role Overview

Responsible for the implementation, operation, and continuous optimization of the Microsoft 365 based Digital Workplace collaboration platform. The role focuses on delivering secure, stable, and user‑centric collaboration services and actively supports the adoption and evolution of modern workplace technologies.

Key Responsibilities:

Microsoft 365 Platform Operations

• Implement, operate, and continuously improve Microsoft 365 collaboration and communication services, with focus on Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business.
• Plan, provision, configure, and maintain Microsoft 365 workloads to ensure a secure, stable, and high-performing environment.
• Operate and optimize the Microsoft 365 tenant, including updates, feature rollouts, configuration changes, and service improvements.

Technical Expertise & Service Ownership

• Act as a subject matter expert for Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive, including configuration, troubleshooting, and performance optimization.
• Design, enhance, and maintain modern workplace and Microsoft Cloud solutions aligned with enterprise standards and business requirements.
• Analyze business needs and translate them into scalable, supportable Microsoft 365 solutions.

Automation & Innovation

• Develop, maintain, and troubleshoot PowerShell and Microsoft Graph scripts for automation, reporting, and operational efficiency.
• Monitor the Microsoft 365 roadmap; evaluate, test, and introduce new features and capabilities.
• Contribute to the continuous evolution and optimization of the collaboration platform.

Support & Collaboration

• Provide international 2nd and 3rd level support for messaging, collaboration, and productivity services.
• Collaborate with Regional Business IT, Adoption, Change, and other technical teams to drive effective usage and adoption.

Governance & Documentation

• Create and maintain technical documentation, standards, and operational procedures.
• Promote and enforce best practices, governance models, and technical standards across Microsoft 365 services.

Role Overview:

Responsible for implementing, operating, improving, and supporting Digital Workplace Client & Mobile services. The role acts as an international 2nd and 3rd level support and escalation function, working with modern Microsoft Workplace technologies in a global environment.

Key Responsibilities

Microsoft Client & Mobile Platform Operations

• Implement, operate, and continuously improve Digital Workplace Client & Mobile services, with a strong focus on Microsoft Endpoint Management (Intune, SCCM), Windows Autopilot, Windows 365, Azure Virtual Desktop, and modern endpoint security.
• Plan, provision, configure, and maintain Client & Mobile workloads to ensure a secure, stable, and high‑performing endpoint environment for all users worldwide.
• Operate and optimize the Client & Mobile platform, including updates, OS lifecycle management, configuration changes, compliance settings, and service improvements.

Technical Expertise & Service Ownership

• Act as a technical expert for Intune, SCCM, Autopilot, Windows 365, AVD, device configuration, application deployment, and mobile device management, including troubleshooting, optimization, and client behavior analysis.
• Design, enhance, and maintain Modern Workplace Client & Mobile solutions in alignment with enterprise standards, architecture principles, and business requirements.
• Analyze business, security, and mobility requirements and translate them into scalable, standardized, and supportable Client & Mobile solutions.

Automation & Innovation

• Develop, maintain, and troubleshoot PowerShell scripts to automate administrative tasks, reporting, device lifecycle operations, and operational workflows.
• Monitor the Microsoft Endpoint Management lifecycle and roadmap; evaluate, test, and introduce new features and capabilities for Intune, Autopilot, SCCM, AVD, and Windows 365.
• Contribute to the ongoing evolution and optimization of the Digital Workplace Client & Mobile platform.

Support & Collaboration

• Provide international 2nd and 3rd level support for endpoint and mobility services, including incident troubleshooting, escalation handling, and root‑cause analysis.
• Collaborate closely with Business IT, Security, Collaboration, Adoption, and other technical teams to ensure effective usage, adoption, and continuous improvement of Client & Mobile solutions.

Governance & Documentation

• Create and maintain technical documentation, standards, operational guides, and contribute to internal knowledge platforms.
• Promote and enforce best practices, governance models, and technical standards for Client & Mobile services.

Main Purposes of the role:

The role will be part of a team responsible for ensuring that day to day network operations run smoothly across the regions. This will include monitoring the environment and responding to incidents and problems as they arise and performing preventative maintenance where necessary.

Day to day activities will include responding to requests to perform changes and maintenance to the network in line with global standards.

Adherence to ITIL process and procedures alongside global standards is essential.

• The role will work closely with other regional and global resources. The role will also incorporate project and design work as overflow from the Network specialist team.
  
  In this role you will be responsible for:
• As required, it produces outline system designs and specifications, and overall architectures, topologies, configuration databases and design documentation of networks and networking technology within the organisation. Specifies user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. Assesses associated risks, and specifies recovery routines and contingency procedures. Translates logical designs into physical designs.
• Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
• Carries out agreed operational procedures, including network configuration, installation and maintenance. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
• Identifies and resolves complex network problems following agreed procedures. Uses network management software and tools to collect agreed performance statistics. Carries out agreed network maintenance tasks.
• Provides technical expertise to enable the correct application of operational procedures. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work. Implements agreed network changes and maintenance routines. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Provides reports and proposals for improvement to specialists, users and managers.
• Uses network management tools to produce management information on capacity and utilisation and investigate issues where necessary.
• Carries out routine audits and checks to ensure adherence to policies and procedures. Facilitates the implementation of mandatory electrical safety testing.
• Acts as the routine contact point between organisation and supplier. Collects and reports on supplier performance data.
• Reviews capacity, performance, availability and other operational metrics and takes appropriate action to ensure corrective and proactive maintenance of storage and backup systems to support the requirement to protect business information.
• Creates reports and proposals for improvement and contributes to the planning and implementation of new installations and scheduled maintenance and changes within the system.
• Prepares and maintains operational procedures and provides technical expertise and appropriate information to the management.
• Take an active part in the ownership of the service that we deliver

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in IT computing environment
• 2- 4 years minimum experience working in an IT Network or similar IT operations support role at an advance level

Experience:

• Has good understanding of technologies used within the organisation
• Extensive experience of Cisco Routing and Switching, Cisco ASA, Aruba Switching & Wireless, Stingray traffic manager, VPN, DHCP, Aerohive WAP’s and Velocloud SD-WAN
• Experience of technologies wider than networks, Microsoft Server technologies, Linux, specifically around Proxy Servers, DHCP, DNS
• The ability to work across technology silos to resolve issues independently

Knowledge & Skills:

• Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.
• Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
• Builds appropriate and effective business relationships.
• Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.
• Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organisational requirements.
• Has in-depth commercial and technical expertise, often in a variety of environments.
• Demonstrates an understanding of current developments in the application of Information Systems and is able to assimilate and interpret advice from specialists - technical or otherwise.
• Has some knowledge of IT standards and codes of conduct.
• Planning and organisation - Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
• Decision making - Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Initiative - Being proactive, taking action and anticipating opportunities.
• Communication - interact with other members of IT and the business through multiple methods of communication.
• Ownership - Must be able to demonstrate the ability to own a problem or incident and instill confidence that problems will be resolved in a timely manner.
• Improvisation - Dealing effectively with unexpected situations, taking advantage of opportunities and overcoming problems.
• Commercial orientation - Keeping commercial aspects continually in mind when taking actions or making decisions.
• Customer focus - Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Influence, persuasion and personal impact - The ability of an individual to convey a level of confidence and professionalism, positively influencing and persuading others to take a specific course of action when there is no direct line of command or control.
• Interaction with people - Establishing relationships and maintaining contacts with people from a variety of backgrounds. Effective and sensitive communicator in different societies and cultures.
• Teamwork - Working cooperatively (rather than competitively) with others to achieve a common goal