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Jobs in Malaysia   »   Jobs in Tawau, Sabah   »   Branch Manager, Tawau - (Requisition ID : 0000DG35)

Branch Manager, Tawau - (Requisition ID : 0000DG35)

Job Description

Job ID: 001925

The Role:
  • General management of the front and back offices' administration
  • Supervise and train all staff in new procedures, guidelines and product knowledge
  • Responsible for overall branch adherence to Quality Objectives and Service Turn Around Time (TAT), Organisation's Policies and Guidelines and Branch Operational Guide (BOG)
  • Key Liaison between Head Office and Branch
  • To assume Branch Compliance Officer and Business Support Role
  • Submission of branch operational statistics and reports to Head Office on timely manner
  • Physical count of all daily collections of cash / cheque and ensure all collections are banked in timely and accurately
  • Ensure compliance in meeting with the Branch Operational Guide (Cashiering, Safe, Safe Key & Combination, Others)
  • To monitor daily cheque to be bank-in, and the acknowledgements of all the bank-in slips.
  • To monitor all unused official receipts and its adequacy and security.
  • To manage queue at all sections.
  • Lead Executor for branch initiatives
  • Approval of branch expenses and cheques within authority limit
  • Revival of lapsed policies within authority limit.
  • Authenticate and certify signatures and copies of documents submitted to branch
  • Attending to escalated complaints and enquiries from the Field Force, Customer and Head Office personnel
  • Gather, provide feedback and recommend on process improvement
  • To assist RMBO in investigation cases involving CS or Claims
  • Conduct meeting and training with staff
  • Supervise and train staff for multi-skilling
  • Staff recruitment, development, counselling and appraisal
  • Work with BDM to provide training to the field force members on all type of operational related trainings
  • Relief in Agency Service Centre, Finance and Customer Service Centre whenever needs arises
  • Other ad-hoc functions as and when assigned by superior/ management.
Job Requirements

The Person:
  • Minimum 7 years’ experience in insurance industry and minimum 5 years’ experience in supervisory level.
  • GELM, GETB and GEGM Product Knowledge
  • GELM, GETB and GEGM policy servicing guidelines and procedures
  • Bank Negara Malaysia Guidelines & Regulations
  • Financial Services Act (FSA)
  • Insurance Act, Guidelines & Regulations
  • Branch Operational Guide (BOG)
  • Basic General, Life Underwriting and Claims Processes
  • Windows applications, such as Microsoft Office
  • Code of Ethics and Industrial Good Practice Knowledge
  • Proficient with system, as below:
a) GELM / GETB – FPMS, Life Asia, EWMS, WOW, EDMS / Filenet

b) GMBS – MBS400 and any other CS related applications * Leadership and People Management skills
  • Problem Solving and Strategic Skills
  • Communication Skills
  • Project Management Skills
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